Raynada Roquemore
@raynadaroquemore
I lead compliant field operations, contracts, and high-volume customer service processes.
United StatesWhat I'm looking for
I've managed end-to-end claims at Progressive, coordinating customers, legal representatives, repairs, towing, payments, investigations, and documentation while maintaining policy and regulatory compliance.
At Thompson Consulting, I led daily field operations across multiple sites. I assigned work, monitored performance, conducted safety inspections, trained employees, and managed scheduling, workforce logistics, and equipment allocation.
During my time at Evoqua Water Technologies, I coordinated contract renewals and account management across regions, partnered with Sales and Field Operations, negotiated pricing and terms, and streamlined administrative tracking workflows.
My background also includes training and device support at Preventice, technical support for Sutherland's Intuit portfolio, and commercial account support at Convergent. Across these roles, I've strengthened service delivery, quality, reporting, compliance, and client relationships.
Experience
Work history, roles, and key accomplishments
Managed end-to-end claims processes, ensuring compliance with policy, regulatory standards, and company guidelines. Served as primary liaison between customers, legal representatives, and third parties to resolve complex issues efficiently.
Operations Manager
Thompson Consulting
May 2024 - Jan 2025 (8 months)
Led daily field operations across multiple sites, ensuring productivity, safety compliance, and operational efficiency. Acted as on-site leadership, assigning work, monitoring performance, and resolving operational challenges.
Coordinated contract renewals and account management processes across multiple regions. Partnered with Sales and Field Operations to improve service delivery and align operational priorities.
Trainer / Device Support
Preventice
Jan 2015 - Sep 2018 (3 years 8 months)
Led training programs and coached staff to improve performance, accuracy, and compliance. Conducted quality assurance reviews and implemented process improvements.
Resolved complex technical issues while ensuring data security and compliance standards. Mentored team members to improve technical proficiency and service quality.
Commercial Account Associate
Convergent
Feb 2011 - Mar 2014 (3 years 1 month)
Managed client accounts, billing support, and contract updates. Coordinated with legal teams to ensure compliance with contract requirements.
Education
Degrees, certifications, and relevant coursework
University of Phoenix
Associate of Arts, Healthcare Administration
Pursued an Associate of Arts in Business Management with a focus on Healthcare Administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Raynada?
You can contact Raynada and 90k+ other talented remote workers on Himalayas.
Message RaynadaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
