At Tech Mahindra’s Flipkart Customer Support Process, I handled 110–130 customer chats daily, resolving payment, refund, delivery and order queries. I maintained an average quality score of 85–90% while meeting SLA benchmarks.
I documented interactions and resolutions in internal CRM systems, explained delivery options, and escalated cases needing specialist handling.
As a Private Tutor, I provide one-to-one tuition in Computer Science, AI, C programming and English communication, adapting explanations to each student.
