Open to opportunities

Sayantani Gupta

@sayantanigupta

Message

I scale customer success, operations, and partnerships for product-first B2C startups.

India

Message

What I'm looking for

I'm looking to lead customer success, operations, or strategic programs in a product-first B2C startup, building scalable systems that improve engagement, retention, and customer outcomes.

At Propsoch, I lead Customer Success and Bangalore Operations for a real estate research and advisory firm. I grew transactions 3X from 55 to 153 homes sold and scaled revenue 3.5X from ₹200.33L to ₹749.42L.

I build advisory frameworks, investment-analysis tools, and operational systems that help homebuyers make informed decisions. I also manage a cross-functional team of 15 and partnered with Product on dashboards, query tracking, CSAT feedback loops, churn alerts, and performance leaderboards.

Previously, at Upraised, Great Learning, and Pratham, I built executive partnerships, communities, placement programs, mentorship networks, and entrepreneurship initiatives. My work has contributed $1.5M ARR, sustained strong retention and NPS, and improved program efficiency through technology and stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Current

Head of Customer Success and Operations

Current

Propsoch

Apr 2025 - Present (1 year 5 months)

Leading Customer Success and Bangalore Operations at Propsoch, a real estate research and advisory firm. Drove 3X growth in transactions from 55 homes sold in FY2024-25 to 153 homes in FY2025-26, scaling revenue 3.5X from ₹200.33L to ₹749.42L.

Customer Success Operations Real Estate Advisory Team Leadership Cross Functional Team Management Data Analysis Dashboard Development CSAT Slack

Senior Program Manager

Upraised

Sep 2021 - Mar 2025 (3 years 6 months)

Built and managed strategic partnerships with 200+ C-level Product Executives from companies such as Meta, Flipkart, Amazon, Uber, and Swiggy. Contributed to $1.5M ARR through inside sales and B2B partnerships, contributing to company scale-up to $5M annual revenue.

Partnership Management Inside Sales B2B Community Building Program Management Product Launch Stakeholder Management NPS

Program Manager

Great Learning

Sep 2020 - Aug 2021 (11 months)

Cultivated and managed relationships with 20+ industry experts, building a robust mentorship network aligned with program objectives. Drove 90% customer retention through strategic partnership initiatives and enhanced customer experience.

Stakeholder Management Customer Retention Program Management Onboarding Operations NPS

Program Manager

Pratham

Jun 2019 - Sep 2020 (1 year 3 months)

Established and managed a strategic partnership with Kotak AMC, driving success through systematic quarterly reporting and metric alignment. Developed an entrepreneurship program that trained 390 entrepreneurs and enabled 90 successful business launches through effective stakeholder collaboration.

Partnership Management Program Development Stakeholder Collaboration Zoho Creator App Development Budget Management

Research Assistant

Azim Premji Philanthropic Initiative

May 2018 - Dec 2018 (7 months)

Designed qualitative research to assess the impact of sexual & reproductive health, gender, and life-skills curricula on adolescent agency. Conducted field research with partner organisations including Breakthrough India, Educate Girls, and Magic Bus to validate study frameworks.

Qualitative Research Field Research Interviewing Report Writing SOP Development

Research Intern

Confederation of Indian Industries

Jun 2014 - Aug 2014 (2 months)

Supported the International Desk (Eastern Region) on research related to India–Myanmar trade relations within the ICBM geopolitical context. Conducted stakeholder interviews with business leaders and market entrants to assess risks and opportunities in the Myanmar market.

Research Stakeholder Interviews Risk Assessment Report Writing