At Gartner, I spearheaded the phased rollout of Ask Gartner, an AI-powered research tool, across 1,200+ users in the US and EMEA. The launch reached 68% adoption in its first quarter, and I established a repeatable playbook for future AI tool deployments.
I also rolled out JIRA Product Discovery across 11 digital experience teams, using RICE prioritisation and structured onboarding to achieve 60% PM adoption. This brought discovery-to-delivery workflows together and improved roadmap visibility.
To help teams make better product decisions, I analysed Salesforce CRM logs and Voice of Customer feedback with SQL and Python. The work surfaced five recurring friction points and contributed to a product health score increase from 3.9 to 4.2.
Previously, at Great Learning, I redesigned project management processes across concurrent client programmes, reducing delivery delays by 65% and client escalations by 45%. At Pratham Education Foundation, I managed and coached a team of interns and volunteers whose research and analysis informed programme decisions.
