At Infinite Uptime, I built the Customer Success function for an industrial reliability platform, creating onboarding, adoption, retention, and expansion playbooks for enterprise accounts. That work sustained 97%+ net revenue retention and drove 150%+ account expansion.
I turned a near-churn enterprise account into a 2x expansion through a value-based proof of concept and a success plan tied to customer KPIs. I also created a customer health score that flagged at-risk accounts more than six weeks ahead of organic churn signals.
Now, I develop global partnerships at Infinite Uptime across the US, Europe, the Middle East, and Southeast Asia. I built partner onboarding and enablement programs that cut time-to-first-value by 40%, while supporting deployments with 95%+ partner satisfaction.
