Tanishq Budhwar

I’m a Program & Operations Manager with 7+ years of experience across fintech and SaaS, focused on site performance management, SOP design, and end-to-end cross-functional program execution at scale. I translate data insights into operational change that moves KPIs, not just dashboards.

In my current role, I oversee site-level performance across pan-India, managing 5 direct and 60+ indirect team members to deliver consistent CX outcomes against weekly and monthly KPIs. I own renewal pipeline and account health for 15 key accounts (₹120L+ ARR) and run data-driven risk frameworks that reduce churn risk by 20%.

Previously at JODO, I managed revenue and operational performance for the Maharashtra region (₹70L annual revenue), leading 4 PMs and 35 indirect team members across partner sites. I designed and launched a DIY partner onboarding model, cutting onboarding from 7 days to 2 days and saving ~₹6L in operational costs, while driving 40% efficiency improvement through workflow redesign and automation triggers.

I’m also skilled at building GTM and enablement programs—creating enablement content, pitch decks, and stakeholder-aligned processes—and I lead continuous improvement through structured feedback loops, QBR frameworks, SLA management, and root-cause analysis. I’m energized by roles where operational rigor, customer experience, and revenue impact reinforce each other.