Savvina Festa

I am Savvina Festa, a dedicated professional with extensive experience in administration, customer service, and dispatch. My career has been marked by my commitment to ensuring operational efficiency and enhancing customer satisfaction. At Deliver4U Courier Company, I excelled as a Customer Service Representative, where I processed over 100 shipment records daily with an impressive 99% accuracy rate. My ability to coordinate effectively with FedEx agents and supervise a team of drivers has been pivotal in maintaining timely dispatch and delivery operations.

In addition to my customer service expertise, I have a strong background in training and leadership. While working at Coffee Berry, I successfully trained over 20 baristas, achieving a remarkable 95% customer satisfaction score. My focus on developing new training materials not only improved operational efficiency but also ensured that high standards for product quality and customer service were consistently met. I am passionate about leveraging my skills in a dynamic organization where I can continue to grow professionally.