Open to opportunities

Samuella Ozuzu

@samuellaozuzu

Message

Customer Service Specialist with expertise in virtual assistance.

Cyprus

Message

What I'm looking for

I am looking for a role that values client relationships and offers opportunities for growth.

I am a Customer Service Specialist with over 5 years of experience across banking, hospitality, and IT sectors. My focus has always been on enhancing client experiences and streamlining administrative processes. I have a proven track record of boosting client retention and increasing team productivity by leveraging technology to optimize workflows. Recently, I earned my certification as a Virtual Assistant, which further solidified my commitment to delivering measurable results.

Throughout my career, I have successfully managed high-volume tasks and improved operational efficiency. My experience includes coordinating schedules, managing databases, and overseeing inventory processes, all while ensuring high levels of customer satisfaction. I thrive in dynamic environments and am passionate about using my skills to help organizations achieve their goals.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Aquatecture NG

Nov 2023 - Dec 2023 (1 month)

Coordinated schedules and internal communications, reducing scheduling conflicts by 40%. Managed company databases and improved information retrieval efficiency by 60%. Supported onboarding of remote team members and reduced administrative task load through automation.

Scheduling Database Management Data Cleaning Automation Tools Onboarding Google Workspace Trello Communication Transcription Editing

Customer Service/Administrative Assistant

Wazobia Town Restaurant

Jan 2023 - Jun 2023 (5 months)

Improved transaction accuracy and efficiency, reducing order processing errors by 10%. Oversaw inventory management, cutting food waste by 15% and led a team to increase order turnaround time by 20%.

Inventory Management Team Leadership Customer Satisfaction Order Processing Supply Chain Management Communication Problem Solving

Customer Service Representative

Jaiz Bank Plc

Jul 2019 - Sep 2022 (3 years 2 months)

Facilitated the processing of over 500 transactions monthly with 100% compliance. Onboarded 300+ clients, contributing to a 25% increase in deposits. Resolved inquiries, improving customer satisfaction by 15%.

Onboarding Customer Satisfaction Compliance Regulatory Reporting Communication Relationship Management

Customer Service Officer/Social Media Manager

Jobtaska

Jun 2018 - Jul 2019 (1 year 1 month)

Managed front-office operations and reduced customer wait times by 20%. Executed social media campaigns, increasing engagement by 30% and brand visibility by 25%.

Social Media Management Campaign Execution Customer Engagement Scheduling Communication Content Creation Problem Solving

School Administrator

Strauss School

Jan 2018 - Jun 2018 (5 months)

Managed the enrolment process for over 100 students and organized school events, increasing attendance by 30%. Maintained financial records for enhanced administrative efficiency.

Compliance Administrative Efficiency Communication Problem Solving Team Coordination

Digital Marketing Assistant

eHealth4Everyone

Jul 2016 - Dec 2016 (5 months)

Managed social media platforms, increasing followers by 25%. Assisted in digital marketing strategies, driving a 15% rise in client inquiries and coordinated virtual health training sessions.

Social Media Management Digital Marketing Client Inquiries Event Coordination Content Creation Communication Team Collaboration

Intern

Unity Bank Plc

Jun 2015 - Dec 2015 (6 months)

Supported customer service operations, improving turnaround times by 15%. Assisted in retail marketing efforts, contributing to a 10% increase in customer acquisition.

Customer Service Communication Problem Solving