Mohammed Yahya

MY

Open to opportunities

Mohammed Yahya

@mohammedyahya2

Customer Service Agent at PeopleCert supporting customers with IT assistance and online exam proctoring.

At PeopleCert, I handle customer inquiries about IT-related questions and language exams, and facilitate online proctoring so candidates can commence their exams effectively. I also manage omni-channel chat via CRM.

At Flemingo Intl Duty, I provided sales posting and monitored transactions, stock, and products using Microsoft Dynamic LS Navision and SAP. At 3D Samsung Ltd, I assisted with electrical-device maintenance and invoice processing.

Experience

Work history, roles, and key accomplishments

PE

Customer Service Agent

PeopleCert

Oct 2024 - Jan 2026 (1 year 3 months)

Handled customer inquiries regarding IT-related questions and language exams. Managed omni-channel chat via CRM and facilitated online proctoring to ensure effective exam commencement.

Customer Service CRM Online Proctoring IT Support Communication Skills

FD

Free Shop Sales

Flemingo Intl Duty

Mar 2022 - Dec 2023 (1 year 9 months)

Provided sales posting for company items and products in Microsoft Dynamics NAV, managed operations and monitored sales transactions, and worked on POS devices.

Microsoft Dynamics NAV Sales Operations POS systems Inventory Management

UN

Lab Assistant

University of Nicosia

Oct 2017 - Jul 2018 (9 months)

Provided IT-related assistance to university offices, employees, and students.

IT Support Troubleshooting Customer Service

DL

Customers' Service Representative

3D Samsung Ltd

Dec 2016 - May 2017 (5 months)

Provided assistance in the maintenance of electrical devices and processed invoices.

Customer Service Invoice Processing Electrical Maintenance

LT

Training and Marketing Assistant

Link Information Technology

Jan 2008 - Jan 2010 (2 years)

Assisted in training and marketing activities.

Training Marketing

SB

Volunteer ICT Assistant

School of Business

Jan 2014 - Present (12 years 9 months)

Volunteered and provided ICT assistance to the school of business, and participated in the Daedalus International workshop.

ICT Support Volunteering Workshop Participation

Education

Degrees, certifications, and relevant coursework

PE

PeopleCert

PRINCE2 Agile Foundation, Project Management

2026 - 2026

Completed the PRINCE2 Agile Foundation certification in 2026.

PE

PeopleCert

ITIL 4 Foundation, IT Service Management

2026 - 2026

Completed the ITIL 4 Foundation certification in 2026.

UN

University of Nicosia

Master's degree, Management

2016 - 2018

Pursued a Master's degree in Management at the University of Nicosia from 2016 to 2018.

UN

University of Nicosia

Bachelor of Arts, Business Administration

2013 - 2016

Earned a Bachelor of Arts in Business Administration from the University of Nicosia from 2013 to 2016.

Tech stack

Software and tools used professionally

SAP

Availability

Open to opportunities

Location

Cyprus

Authorized to work in

Social media

Job categories

Customer Service IT Support Specialist Online Proctoring Sales Operations Specialist Warehouse Assistant

Skills

Customer Service Customer Support Online Proctoring IT Support CRM Sales Posting Inventory Management Warehouse Management Invoice Processing Operational Monitoring Microsoft Navision SAP POS ITIL V3 Or V4 Foundation PRINCE2 Agile

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