Savalda Platt

Directed customer service operations across North America, South America, and Europe, improving response times by 25% and increasing client satisfaction by 15%; drove initiatives that raised retention 20% and upsell revenue 12%.

Streamlined onboarding processes to reduce new client ramp-up time by 30% and increased product adoption by 15% through customized security system assessments and collaboration with project teams.

Managed 50+ client accounts generating $90K annually and achieved a 10% increase in renewals by enhancing relationships and executing upsell/cross-sell strategies; resolved 95% of escalations within 24 hours.

Reduced customer complaints by 15% and increased self-service adoption by 20% through proactive communication and improved resolution techniques while acting as primary liaison for troubleshooting.

Trained front-of-house staff and delivered high-quality service standards, supporting operations and consistency during service shifts.

Assisted restaurant management and trained staff to maintain service quality and operational efficiency during high-volume periods.

Provided administrative support for cultural/educational programs, managing documentation and coordination to support program delivery.

Supported program logistics and participant coordination for EIL initiatives, contributing to smooth program execution during the summer term.

Completed a Bachelor of Arts in International Studies at the University of St. Thomas in Houston, TX.

Completed a Bachelor of Arts focused on Social Justice in International Relations and Management at SIT Graduate Institute in Brattleboro, VT.