Christopher Morgan
@christophermorgan
Senior Client Success Manager driving retention and ARR growth with data and AI.
United StatesWhat I'm looking for
I’m a Senior Client Success Manager with 6 years leading onboarding, retention, and revenue growth for 100–500 client portfolios in fast-moving tech environments. I’m known for driving renewals, upsells, and active-user growth through data-driven CRO, cross-functional deployment, and AI-enabled automation.
In my current role (2024–Present), I’ve launched and scaled a new territory from zero pipeline, hitting 100%+ of annual quota and generating $120,000 in new revenue plus 12% territory growth. I orchestrate cross-functional execution to protect satisfaction and retention—achieving 85% retention during a bankruptcy followed by an acquisition—while building account plans with quarterly forecasts, pipeline health, conversion rates, and revenue outcomes.
Previously as a Client Success Manager at Invitae (2019–2024), I managed a portfolio of 140+ accounts (scaled to 500+ at peak), delivering 98% retention and $100,000+ ARR growth. I directed onboarding for 300+ clients, reducing cost-to-serve by 15% and accelerating time-to-value by 20%, and I mentor 10+ team members while translating product feedback into actionable improvements that strengthen the client experience.
Experience
Work history, roles, and key accomplishments
Achieved 100%+ of annual quota while launching and scaling a new territory from zero pipeline, generating $120,000 in new revenue and 12% territory growth. Drove adoption and retention by managing cross-functional execution, maintaining 85% retention through a bankruptcy and acquisition, and building quarterly account plans with $214,000 pipeline and 30% win rate.
Managed a portfolio of 140+ healthcare accounts (scaled to 500+), delivering 98% retention and $100,000+ ARR growth through proactive engagement and strategic account planning. Directed onboarding for 300+ clients, reducing cost-to-serve by 15% and accelerating time-to-value by 20%, while improving active usage by 4% YoY and driving 7% expansion via upsell and cross-sell.
Sales Support Specialist
SolarCity (Tesla)
Jan 2016 - Jan 2018 (2 years)
Led end-to-end client delivery from system design through activation, ensuring timelines and quality standards. Resolved complex operational and technical issues to reduce project delays by up to 25% and recovered at-risk accounts with a 97% successful contract completion rate.
Assistant Manager/Server
Snowbird Alta
Jan 2015 - Jan 2016 (1 year)
Led a service excellence initiative across staff, doubling the number of positive patron reviews resort-wide. Improved operations by supporting weekly inventory and menu selections to reduce waste and increase profitability, and trained new employees on best customer service practices.
Education
Degrees, certifications, and relevant coursework
University of Utah
Bachelor of Science, Economics
Earned a B.S. in Economics from the University of Utah.
Salt Lake Community College
Associate of Science, Architectural Technology
Earned an A.S. in Architectural Technology from Salt Lake Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Christopher?
You can contact Christopher and 90k+ other talented remote workers on Himalayas.
Message ChristopherFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
