Saul Polanco

I’m a bilingual customer service professional who thrives in fast-paced environments, turning everyday inquiries into confident, positive outcomes. I’m currently seeking to leverage that same communication and relationship-building strength in a remote Appointment Setter role.

As a Night Auditor at Heritage Inn & Suites San Antonio Airport, I manage 20–40 inbound phone calls per shift and assist with 15–40 reservations, check-ins, and check-outs while maintaining accuracy. I handle 50–70+ customer interactions nightly, resolve guest concerns (reservations, billing, accommodations, and service issues), and persuade guests to accept alternative room options when preferred choices aren’t available to support both occupancy and satisfaction.

I also bring proven reliability from four years at TJ Maxx Distribution Center, where I operated powered industrial equipment in a high-volume environment. I met productivity and safety expectations, trained new forklift operators, and supported time-sensitive special projects that required careful attention to detail, strong coordination, and dependable communication.

Across both roles, my edge is clear: I build rapport, handle objections, and follow through with timely solutions—whether that’s scheduling services, resolving problems, or maintaining daily records and nightly audit reporting. I learn new systems quickly and communicate effectively in both English and Spanish, including tools like Microsoft Outlook and Google Calendar.