Dorinda Figueroa
@dorindafigueroa
Customer service leader delivering reliable, high-quality support across channels.
United StatesWhat I'm looking for
I am a dependable customer service professional with broad experience across in-person, remote, and hospitality environments, committed to building trust and maintaining professionalism under pressure.
I have served in roles from virtual customer service and claims handling to night audit and management-on-duty responsibilities, consistently resolving inquiries, processing claims and orders, and supporting satisfaction and retention goals.
I bring strong CRM and Microsoft Office proficiency, excellent communication and conflict-resolution skills, and a focus on multitasking, process optimization, and delivering positive customer experiences that drive loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Manager
Circle K
Apr 2023 - Present (2 years 5 months)
Manage daily customer service operations at a retail location, overseeing staff and processes to ensure efficient service delivery and high customer satisfaction.
AMVirtual Customer Service Rep
Delivered personalized remote customer support for accounts and orders, handling refunds, payments, disputes, and explaining product benefits to resolve issues and retain customers.
Night Auditor
Wild Dunes Resort
Performed nightly audits and prepared next-day operational reports while assisting guests with check-in/out, reservations, and acting as Manager on Duty overnight.
Claims Agent
Anthem
Handled inbound calls regarding claims and benefits, updated customer records, and resolved service issues while advising clients on products and plan details.
LICustomer Service Agent
Lowe's Home Improvement
Greeted and assisted customers in-store, directed inquiries to appropriate departments, and maintained organized work areas to support team readiness and customer flow.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Bachelor of Science, Business
Completed a Bachelor of Science in Business emphasizing core business principles and customer-focused management skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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