At Aelum Consulting, I consult with client stakeholders to gather requirements and design ServiceNow solutions, owning delivery from configuration through deployment.
At Genpact, I delivered ServiceNow development across modules, handling platform configuration and customization. I also mentored junior team members on development best practices.
In ITSM and Service Portal projects, I configured service modules and developed custom pages, widgets, themes, and layouts. I implemented process automation using Flow Designer and Business Rules.
I developed a custom dealer liability management application on ServiceNow, working on data integrations and portal components. I also implemented platform functionality and created reports and dashboards for liability tracking.
