At Accenture, I led the end-to-end build of an Employee Center Portal from scratch, now serving ~100,000 users. I also configured 12 service catalog items to support employee self-service requests.
I designed and built Virtual Agent from scratch, integrating AI Search; it now serves ~88,000 active users across ~466,000 conversations. I configured AI Search across Employee Center and Virtual Agent, raising the share of searches returning the expected result from ~25% to ~40%.
I lead a six-member team and two Agentic AI use cases, developing two AI agents with Build Agent capabilities. My ServiceNow work spans ITSM, CMDB, Knowledge Management, integrations, upgrades, and production support.
