Satyam Kumar

SK

Open to opportunities

Satyam Kumar

@satyamkumar13

Customer-focused Technical Support professional skilled in troubleshooting and HTML/CSS.

What I'm looking for

I want a challenging Technical Support role where I can use my troubleshooting strengths and customer-centric mindset to resolve issues quickly, communicate clearly, and help improve support quality and customer satisfaction.

I’m a Technical Support professional with a strong foundation in Information Technology, backed by a dual degree in BCA and MCA from Amity University. I enjoy turning complex issues into clear resolutions while keeping the customer experience front and center.

In my Technical Support roles, I provided user-centric troubleshooting and resolved customer problems efficiently. At Teleperformance, I supported international clients, assisted with diagnosing technical issues, and helped improve service efficiency through reliable support and documentation.

At STARTECH, I handled customer inquiries by delivering accurate product information and step-by-step troubleshooting. I achieved a resolution rate of over 90% on first-contact support queries, and I worked closely with cross-functional teams to streamline support processes.

Alongside support, I strengthen my digital and technical toolkit through freelance work and projects. I conducted keyword research that increased organic traffic by 30%, ran link-building campaigns, and managed social media campaigns that improved follower engagement by 40%. I also built an online parking system using HTML and CSS to deliver a user-friendly experience.

Experience

Work history, roles, and key accomplishments

ST

Technical Support

Startech

May 2024 - Jul 2024 (2 months)

Responded to customer inquiries with accurate product information and troubleshooting assistance to resolve technical issues. Achieved a first-contact resolution rate of over 90%, improving overall customer experience.

Customer Support Product Troubleshooting First Contact Resolutions

EC

INTER (PCMB)

Eimma Inter College

Jun 2023 - Aug 2023 (2 months)

Conducted keyword research to identify opportunities and supported SEO growth through link-building campaigns. Created and managed social media campaigns to increase follower engagement, and built skills through video editing studies.

Keyword Research SEO Link Building Backlinks And Social Media Campaigns Video Editing

TE

Technical Support

Teleperformance

Jul 2021 - Mar 2022 (8 months)

Provided exceptional technical support and troubleshooting assistance to international clients. Diagnosed and resolved complex technical issues and collaborated with cross-functional teams to streamline support processes and documentation.

Technical Support Troubleshooting Customer Support Cross Functional Collaboration Documentation

Education

Degrees, certifications, and relevant coursework

AK

Amity University Kolkata

Bachelor of Computer Applications / Master of Computer Applications, Information Technology

2019 - 2024

Activities and societies: Relevant coursework included Web Development, Digital Marketing, Network Security, and User/Interface Design; also mentioned SEO/SMM.

Completed a dual degree (BCA and MCA) from Amity University Kolkata, building a foundation in Information Technology. Completed relevant coursework including web development, digital marketing, network security, and interface design.

Tech stack

Software and tools used professionally

Gmail

Increase

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