Satyam Desh Pandey
@satyamdeshpandey
Customer Support Specialist
What I'm looking for
I am a dedicated customer support specialist with experience in providing proactive and immediate support to customers through various channels. My expertise lies in handling customer queries, resolving issues, and ensuring end-to-end customer satisfaction.
Throughout my career, I have worked with various organizations, including LCX, Fractal.ai, and Gruppent Solutions, where I have developed strong skills in customer support, data analysis, and machine learning. I am proficient in using tools such as Python, DBMS, and MySQL to provide accurate and complete information to customers.
I am a strong believer in the importance of building sustainable relationships with customers and providing them with ease and convenience in their interactions. I am excited to bring my skills and experience to a new role and contribute to the growth and success of an organization.
Experience
Work history, roles, and key accomplishments
Customer Success
LCX
Nov 2022 - Present (3 years 7 months)
Provided tech support on deposits and withdrawals, handled customer queries, and ensured KYC compliance.
Data Analyst
Fractal.ai
Mar 2021 - Oct 2022 (1 year 7 months)
Built sustainable relationships with customers, provided data analysis, and used machine learning for data mining.
Telecom Process
Gruppent Solutions
Jun 2020 - Feb 2021 (8 months)
Responded to customer inquiries, communicated with customers, and resolved complaints.
Telecom Process
IMS People
Oct 2019 - Mar 2020 (5 months)
Evaluated customer queries, provided solutions, and ensured customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Satyam hasn't added their education
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Availability
Location
Authorized to work in
Job categories
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