Aman Chaudhary
@amanchaudhary
Customer Support Executive with expertise in data analysis and machine learning.
What I'm looking for
I am a dedicated Customer Support Executive at Cogent E-Services Limited, where I leverage my technical expertise to troubleshoot and resolve mobile and internet banking issues. My role involves analyzing complex bank account queries, ensuring smooth digital banking experiences for customers. I take pride in my ability to diagnose issues related to transaction errors and login/authentication problems, contributing to customer satisfaction and operational efficiency.
In addition to my current role, I have a strong foundation in data analysis and machine learning, demonstrated through my projects during the IBM Career Education Program. I developed a crop recommendation system using various machine learning techniques and created an AI model trained on real breast cancer data using TensorFlow. My academic background in Computer Science Engineering, combined with my hands-on experience, equips me with the skills necessary to excel in data-driven environments.
Experience
Work history, roles, and key accomplishments
Customer Support Executive
Cogent E-Services Limited
May 2024 - Present (1 year 2 months)
Leveraged technical expertise to troubleshoot and resolve mobile and internet banking issues, ensuring smooth digital banking experiences for customers. Analyzed and addressed complex bank account queries by diagnosing issues related to transaction errors and login/authentication problems.
Training and Internship
IBM Career Education Program
Applied various machine learning techniques, including SVM, for crop yield prediction, evaluating performance using metrics like classification accuracy and sensitivity. Developed an AI model using TensorFlow's Sequential model and Dense layers for training on real breast cancer data.
Education
Degrees, certifications, and relevant coursework
Assam University, Silchar
Bachelor of Technology, Computer Science and Engineering
2018 - 2022
Grade: 6.84/10
Completed a Bachelor of Technology in Computer Science and Engineering. The curriculum covered various aspects of computer science, including programming, data structures, and algorithms.
State Board
Class 12th, General Studies
2016 - 2017
Grade: 76.6
Completed Class 12th under the State Board. Achieved a score of 76.6%.
State Board
Class 10th, General Studies
2014 - 2015
Grade: 70
Completed Class 10th under the State Board. Achieved a score of 70%.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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