Pranjali Dhoke
@pranjalidhoke
Aspiring Data Scientist skilled in Python, ML, and data-driven business insights.
What I'm looking for
I am an aspiring data scientist with a strong foundation in Python, SQL, and machine learning, complemented by practical experience on Kaggle and competition projects. I combine technical know-how with clear communication to translate data into actionable business insights.
In service roles I handled high-volume customer interactions and resolved complex issues, which sharpened my problem-solving and stakeholder-facing skills. I also supported HR functions including recruitment and onboarding, building an understanding of people operations and documentation workflows.
My projects include call volume forecasting and workforce optimization using ARIMA, Prophet, LSTM, and XGBoost, as well as NLP-driven customer sentiment and churn prediction models. These initiatives reduced wait times, identified high-risk customers, and produced dashboards for decision-makers.
I am driven to apply analytic rigor and data storytelling to real-world problems, iterating from data cleaning to model evaluation and deployment. I seek opportunities where I can grow technical depth, contribute cross-functionally, and deliver measurable business impact.
Experience
Work history, roles, and key accomplishments
Customer Support Officer
Capita
Jul 2023 - Nov 2023 (4 months)
Resolved 50+ daily customer queries, identified process inefficiencies, and improved overall customer satisfaction through effective problem-solving.
Customer Advisor
Mphasis
Jun 2022 - Jun 2023 (1 year)
Managed inbound/outbound loan disbursement calls and analyzed scanned documents to ensure data accuracy, improving processing reliability and policy updates.
HR & Admin Executive
Deccan Management Services
Jan 2019 - Jan 2021 (2 years)
Supported recruitment, onboarding, and maintained employee records, improving HR documentation and coordination across teams.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Engineering, Engineering
Grade: 60%
Completed Bachelor of Engineering from Savitribai Phule Pune University in 2018 with a 60% score.
Nagpur Divisional Board
Higher Secondary Certificate, Secondary Education
Grade: 55.50%
Completed Higher Secondary Certificate (HSC) through Nagpur Divisional Board in 2013 with a 55.50% score.
Nagpur Divisional Board
Secondary School Certificate, Secondary Education
Grade: 86.33%
Completed Secondary School Certificate (SSC) through Nagpur Divisional Board in 2011 with an 86.33% score.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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