Looking for a job

ROHAN SHARMA

@rohansharma8

Message

I resolve high-volume customer inquiries across phone, email, and chat with effective de-escalation.

India

Message

What I'm looking for

I'm seeking to contribute my customer support, communication, and problem-solving skills while growing with a reputable organization in Cyprus.

At One touch Exchange, I support customers through phone, email, and chat, resolving high-volume inquiries in a timely and professional way.

I handle complaints, de-escalate difficult interactions, maintain accurate CRM records, and collaborate with internal teams on escalated issues. My consistent service quality and customer satisfaction earned management recognition and a performance-based salary increase.

I'm also pursuing a B.Tech in Computer Science and building skills in Python, data analysis, visualization, and machine learning. I'm seeking an opportunity to contribute my customer support strengths and grow with a reputable organization in Cyprus.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

One Touch Exchange

Jan 2026 - Present (9 months)

Assisted customers via phone, email, and chat while ensuring timely issue resolution. Managed customer complaints with professionalism, turning negative experiences into positive outcomes.