At Unacademy, I own governance for a 40+ language content ecosystem, setting delivery controls, quality standards, and escalation protocols for 50+ cross-functional stakeholders. I’ve helped scale the framework from an initial 20+ verticals.
I direct automation governance for educator, operations, and design workflows, and own go-live controls for new product launches through QA checklists and sign-off frameworks. I also architected an escalation tracking and SLA visibility framework for user issues.
At Ladder Media, I set delivery standards and QA frameworks for Simplilearn’s outsourced content programs, directing a nine-member team across 300+ lessons and contributing to a 15% increase in outsourcing revenue. I also directed course development operations for Grow Tourism and MKCL.
At Analytics Insight, I directed editorial, podcast, video, and PR operations across multiple workstreams. Earlier, as a Sub Editor (Internship) at The New Indian Express, I edited and proofed news copy ahead of publication.
