Sasha Romary

As Director of Customer Experience, I lead and scale Juisci’s end-to-end post-sale operations across Customer Success and Medical Content, owning the client lifecycle from onboarding through renewal for enterprise and strategic accounts. My role goes beyond account management to encompass operational design, cross-functional alignment, and revenue retention, with direct responsibility for NRR perf

● Partnered with the founder to scale Juisci globally from Seed to Series A, shaping operations, client engagement, and market readiness.
● Led cross-functional work across Product, Marketing, Sales, and Customer Success to deliver frictionless deployment and increase adoption in France, EMEA, APAC and the US.
● Built localization process for product content, package offers, and client workflows t

As Customer Experience & Solutions Manager, I ensure smooth project management with clients including medical associations, life sciences and pharma companies, and drive exceptional customer satisfaction.

- B2B Project Management: Plan, coordinate, and implement Juisci Workspace solution from initiation through to completion.
- B2B Client Communication & Relationship Management: Serve as the prim

● Built and scaled a global parent support practice, advising over 2000 parents across 5 continents through 1:1 consultations, group workshops, and community events
● Designed and facilitated professional development programs for working parents and emerging leaders, blending empathy with performance-driven methods.
● Reglar public speaker and educator on parenting, sleep and wllbeing topics.
● Ce

Helping parents thrive at home and in the workplace with 1-1 coaching, group programs & professional workshops.

1-1 and Group Programs for Sleep, Potty Training and Working Parents

Workshops and training programs for daycares and early childhood institutions

Corporate parenting workshops

- Led and scaled team of operations specialist across 4 continents. Provided leadership, mentorship and professional growth opportunities.
- Optimized processes & driving operational performance improvements
- Defined operational plan and goals (OKrs), including increasing capacity, expanding global reach and improving customer satisfaction scores.
- Launched operations across 16 new countries, i

- Provided leadership for EMEA service delivery teams in delivering world-class support to members across the globe in navigating pregnancy and parenthood.
- Served as an escalation point to quickly troubleshoot, problem solve, and communicate within Member Operations and cross-functionally through to resolution.
- Served as SME for Sleep Support & Potty Training Support
- Monitored and measured o

- Provided leadership for APAC service delivery team in delivering world-class support to members across the globe in navigating pregnancy and parenthood.
- Served as an escalation point to quickly troubleshoot, problem solve, and communicate within Member Operations and cross-functionally through to resolution.
- Conceptualized and executed a strategy and care model for sleep support and potty tr

- Providing relevant education and information to members prenatally and postpartum across EMEA & APAC regions.
- Delivering insights and feedback from families back to team to help shape our service in the future.
- Independently using judgment and decision making in addressing family needs, and consulting our collaborative team when questions are outside of your scope of expertise.
- Recording

● Founded and scaled a boutique lifestyle management company serving 100+ clients across France and Europe, achieving consistent 5-star satisfaction ratings.
● Developed and implemented scalable business processes to support growth and service expansion while maintaining high-touch client experiences.
● Negotiated vendor partnerships and managed B2B collaborations to expand service offerings and i

Savoir Faire is Paris' ultimate personal assistant and meeting/event/travel planning service. Whether you are an individual living in Paris or just passing through, Savoir Faire can help make the most out of your Parisian experience. Our corporate services offer companies personalized membership programs for their employees as well as meeting organization, event planning, special services for out-

Fulfilling client requests from restaurant reservations to vacation bookings and gift purchases. Help with event planning and delivery coordination.

Worked as Intern at Next New Networks.

(95 coaching hours)