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Eudeline Paulus

@eudelinepaulus

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Customer Success Manager in B2B supply chain, who built a 16,600+ member community and supported 250+ clients.

France

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What I'm looking for

I’m looking for remote work, with occasional business travel within France and Europe. I’m not open to relocation.

At Believe in Your Magic, I built and grew an English-speaking international community dedicated to women’s wellbeing, reaching 16,600+ members. I supported more than 250 clients remotely in English, adapting services to their needs and feedback; approximately 25% purchased services more than once.

At Valeo, I led an 11-person team across planning, customer operations, procurement and logistics. During a global component shortage, I coordinated with automotive manufacturers to prioritise critical production needs, with no stoppages on their production lines. Earlier, at ALL Circuits and Jabil Circuit, I coordinated customer projects and deployed SAP logistics workflows, including user training and support.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Believe in Your Magic

Jan 2019 - Present (7 years 10 months)

Built and grew an English-speaking international community of 16,600+ members. Supported 250+ clients remotely in English, from needs identification through delivery and follow-up.

Community Building Coaching Client Relations Remote Support Service Adaptation

Supply Chain Manager

Valeo

Jan 2014 - Dec 2020 (6 years 11 months)

Led an 11-person team across planning, customer operations, procurement and logistics. Managed supply, inventory and service-level priorities, anticipating risks to customer commitments and driving cross-functional action plans.

Supply Chain Management Team Leadership Customer Operations Procurement Logistics Risk Management Cross functional Coordination

Sales Administration & Logistics Manager

ALL Circuits

Jan 2010 - Dec 2014 (4 years 11 months)

Led a 10-person customer operations team covering sales administration and procurement. Built service-level tracking around non-delivery causes and used root-cause analysis to guide corrective actions.

Sales Administration Logistics Team Leadership Customer Operations Procurement Root Cause Analysis Process Improvement

Project Manager, Medical

ALL Circuits

Jan 2008 - Dec 2010 (2 years 11 months)

Led new customer projects from requirements through industrial implementation and stable production. Coordinated around 15 internal and external contributors to meet quality, cost and delivery objectives.

Project Management Stakeholder Coordination Industrial Systems Implementation Quality Management Cost Control Delivery Management

SAP SD & PP Key User / Project Manager

Jabil Circuit

Jan 2003 - Dec 2008 (5 years 11 months)

Deployed new logistics workflows in SAP SD/PP, including consignment and kanban, from requirements analysis through testing and go-live. Acted as the interface between business users and US-based SAP development teams.

SAP SD SAP PP Logistics Processes Consignment Kanban Requirements Analysis Testing User Training EDI

B2B Customer Relations Specialist

Valeo

Jan 2001 - Dec 2003 (2 years 11 months)

Handled B2B customer relations in a complex industrial environment, supporting customer needs and ensuring satisfaction.

B2B Client Relations Customer Satisfaction Communication Skills

Education

Degrees, certifications, and relevant coursework

KARE School

Customer Success Manager Bootcamp, Customer Success

2026 -

Customer Success Manager Bootcamp from September to October 2026, covering onboarding, adoption, satisfaction, retention, CRM, automation and AI applied to Customer Success.