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Anagracia Raspa

@anagraciaraspa

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Customer Success Manager at Synergee who protected €75K in annual revenue by detecting churn risk 30 days earlier.

France

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What I'm looking for

I'm driven by high-stakes, high-impact missions and developing long-term partnerships. I’m looking for a customer success role where I can support adoption, retention and measurable growth for B2B accounts.

At Synergee, I manage a portfolio of 60 Enterprise and Mid-Market accounts in the MDM/Proptech space, with €1M–1.5M ARR. I implemented a health score system that detects churn risk 30 days earlier and protected €75K in annual revenue.

I also introduced structured CSAT/NPS surveys, giving the portfolio full satisfaction visibility and identifying accounts for upsell or retention support. I partnered with Sales on a client-level ARR dashboard that helped prioritize expansion opportunities and contributed to 7% net ARR growth.

At GlobalExam, I supported onboarding and product adoption, reaching an 87% onboarding completion rate in six months, and developed a self-service knowledge base that reduced repetitive questions by 40%. I bring experience in customer success, account growth and customer service, and work fluently in French, English, Spanish and Italian.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Synergee

Sep 2022 - Present (4 years 2 months)

Ownership of 60 Enterprise and Mid-Market accounts portfolio (ARR €1M-1.5M), churn rate maintained at 8.6%.

Implemented a health score system for portfolio monitoring: churn risk detection 30 days earlier (€75K annual revenue protected).

Deployed the first structured CSAT/NPS surveys (0 → 100% satisfaction visibility): identified 18% promoters for upsell and 12% at-risk accounts, +7% retention i

Customer Success Manager

GlobalExam

Jan 2022 - Aug 2022 (7 months)

Client enablement follow-up : product adoption, onboarding plans conduction and review collection
with 87% of onboarding completion rate in 6 months.

Development of a self-service client knowledge base FAQs, tutorials): 40% reduction in repetitive
questions and 5-8h/week reclaimed for strategic advisory (€20K saved/year).

Customer service manager

Ponti S.p.a.

Jul 2018 - Jan 2020 (1 year 6 months)

Sales administration and customer relationship management of French mass distribution and
wholesale market (40 clients, 70 delivery sites) collaborating with headquarters in Italy.

Product listing + promotional campaign tracking.

Customer Care Specialist

Fisher & Paykel Healthcare

Apr 2017 - Jun 2018 (1 year 2 months)

Worked as Customer Care Specialist at Fisher & Paykel Healthcare.

Customer Service Representative Iberia region

Fisher & Paykel Healthcare

Jun 2015 - Apr 2017 (1 year 10 months)

Sales Administration. France Operations

Responsable Administrative Logistique et SAV

Verotrade

Aug 2014 - Jun 2015 (10 months)

Worked as Responsable Administrative Logistique et SAV at Verotrade.

Gestionnaire Administrative Logistique et Responsable SAV

Verotrade

Sep 2011 - Jul 2014 (2 years 10 months)

Worked as Gestionnaire Administrative Logistique et Responsable SAV at Verotrade.

Spare Parts Administrator

Sidel

Apr 2010 - Mar 2011 (11 months)

Worked as Spare Parts Administrator at Sidel.

Prospection et relation commerciale (inside sales)

Sky Tour Company

Apr 2009 - Jul 2009 (3 months)

Worked as Prospection et relation commerciale (inside sales) at Sky Tour Company.

Education

Degrees, certifications, and relevant coursework

Rocket School

Bootcamp Customer Success Manager, Commerce

2021 - 2023

Formation Bootcamp de 12 semaines du 25/10/2021 au 14/01/2022:

- Mise en place d'un onboarding client.
- Gestion et suivi de qualité du support client en communication avec les différentes équipes.
- Automatisation de son activité.
- Development du CA: renouvèlement, up sell / cross sell.
- Analyse du comportement client, proposer des axes d'amélioration.
- Organisation de projet, créer des prés