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Sashagaye Doyley

@sashagayedoyley-browne

I’m a tech-savvy customer service professional with 5+ years managing credits, insurance coordination, and high-volume clients.

Jamaica

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What I'm looking for

I’m looking for a customer-focused role where I can use my CRM/call support experience, compliance mindset, and problem-solving skills to handle high-volume requests, protect confidentiality, and help clients get clear next steps quickly.

I’m a highly organized, tech-savvy customer service professional with 5+ years supporting clients across credit management, insurance coordination, and high-volume interactions. I’m known for clear communication, accurate data entry, and maintaining confidentiality while protecting customer information.

In my recent roles, I’ve communicated effectively with clients to prevent service cancellations, educated customers on available services, and resolved credit-related issues by guiding people through actionable improvement steps. I verify information in line with industry standards and use tools like CRM software, call management systems (Avaya, RingCentral), and Microsoft Office to keep work efficient and reliable.

I also bring a strong compliance mindset from healthcare-focused customer service, where I ensured HIPAA compliance, managed service authorizations, and explained coverage details and procedure eligibility. Whether advising on COBRA, Medicare, medical plans, IRA plans, or IRS reporting requirements—or resolving order and delivery issues as a dispatcher—I consistently balance empathy, problem-solving, and speed to improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Credit Joy

Jan 2024 - Jan 2026 (2 years)

Communicated with clients to understand needs and prevent service cancellations, improving satisfaction and loyalty. Verified customer information, educated clients on services, and guided customers through credit improvement steps to resolve credit-related issues.

Customer Service CRM Software Credit Management Data Entry Account Management Complaint Handling Confidentiality Insurance Service Education

Customer Service Representative

Sagility Health/HGS

Jan 2020 - Jan 2023 (3 years)

Maintained HIPAA compliance by protecting confidentiality in patient communications. Explained insurance benefits and authorization eligibility, managed service authorizations, reviewed medication quantities per plan guidelines, and advised clients on COBRA, Medicare, IRA plans, and IRS reporting requirements.

HIPAA compliance Insurance Verification Authorization COBRA Medicare Guidance Medication Quantity Review Confidentiality

Customer Service Representative

Errands Your Way

Jan 2019 - Jan 2019 (0 months)

Processed and confirmed customer food orders with attention to detail to ensure high service quality. Coordinated with delivery drivers using app systems, Google Maps, phone, and WhatsApp, maintaining clear communication and resolving order or location issues efficiently.

Order Processing Dispatch Coordination Delivery Coordination Google Maps Phone Communication Customer Support Attention To Detail Time Management

Customer Service/Dispatcher

Errands Your Way

Jan 2019 - Jan 2019 (0 months)

Processed and confirmed customer food orders with high attention to detail and service quality. Coordinated with delivery drivers using app systems, Google Maps, phone, and WhatsApp to ensure accurate pickups and on-time deliveries, resolving order or location issues efficiently.

Order Processing Dispatch Coordination Customer Service Google Maps WhatsApp Phone Support Attention To Detail On Time Delivery

Sales Consultant

Rockland Furniture

Jan 2015 - Jan 2018 (3 years)

Exceeded daily sales targets, averaging 10+ sales through strong customer engagement and product expertise. Delivered personalized recommendations, supported product testing for suitability, and improved showroom layout and displays to enhance the customer experience.

Sales Customer Engagement Recommendations Retail Customer Service Conversion Optimization Merchandising Team Collaboration Problem Solving

Education

Degrees, certifications, and relevant coursework

International Business Machines (IBM)

Certificate in Data Classification, Data Classification

2024 - 2025

Completed a certificate in Data Classification through IBM from 2024 to 2025.

Holy Childhood High School

Diploma, Business Studies

2012 - 2017

Earned a Diploma from Holy Childhood High School with an academic excellence curriculum covering business principles, physical education, and related sciences from 2012 to 2017.