Open to opportunities

Sarvagya Jaiswal

@sarvagyajaiswal

Message

I resolve customer issues across voice, chat, e-commerce, and digital marketing channels.

India

Message

What I'm looking for

I'm looking for opportunities where I can resolve customer concerns, manage escalations, and contribute to customer experience, e-commerce operations, or digital marketing while continuing to build my AI and technical capabilities.

I've supported Blinkit and Instamart customers through high-volume voice and chat interactions, resolving order, delivery, refund, replacement, and service issues.

In escalation roles at Niftel Communications, I investigate service failures, delivery concerns, and misconduct complaints, identify root causes, document findings, and coordinate corrective action with internal teams. I also bring sales experience from Vivo Mobile India, where I helped customers select smartphones and explained product features and offers.

I'm building on my customer experience background with digital marketing, e-commerce operations, Shopify, WooCommerce, and ongoing AI learning.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Associate

Current

Niftel Communications

Mar 2026 - Present (6 months)

Delivered professional support across voice and chat channels with a strong focus on customer satisfaction. Resolved complex queries related to orders, deliveries, and service issues, and coordinated with internal teams for comprehensive resolution.

Voice support Chat Escalation Management Complaint Resolution Customer Experience Management Problem Solving Conflict Resolution