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Rishabh singh

@rishabhsingh14

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Customer Support Professional at Teleperformance who handled Flipkart escalations and supported agents as an AUX SME.

India

Message

At Teleperformance, I handled high-level customer escalations for Flipkart and supported agents with process, quality, and issue-handling guidance. I also worked with leads and QA to reduce repeat escalations.

Earlier, I assisted Flipkart sellers through voice and non-voice support and managed customer queries for Instacart’s international process. I was promoted as an AUX SME, where I provided coaching, training assistance, and floor support.

Experience

Work history, roles, and key accomplishments

Escalation Specialist / AUX SME

Teleperformance

Oct 2024 - Jun 2026 (1 year 8 months)

Handled high-level customer escalations for Flipkart and supported agents by guiding them on process, quality, and issue-handling. Worked closely with leads and QA to reduce repeat escalations, monitored performance metrics, and contributed to process improvements.

Escalation Management Customer Support Agent Support Quality Assurance Performance Metrics Process Improvement Coaching Training Floor Support

Customer Support Executive

Teleperformance

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer queries for Instacart's international process, ensuring timely resolution of delivery, order, and refund issues. Adapted to international customer expectations and communication standards.

Customer Support Global Customer Handling Issue Resolution Order Management Refund Processing Communication Skills

Customer Support Associate

Teleperformance

Jan 2020 - Dec 2022 (2 years 11 months)

Assisted Flipkart sellers through voice and non-voice processes, resolving product, order, and policy-related queries with accuracy. Maintained high CSAT and adhered to quality and compliance guidelines.

Customer Support Voice Process Non Voice Process Issue Resolution CSAT Quality and Compliance Campaign Management