Open to opportunities

Aisha Khan

@aishakhan1

Message

I resolve high-priority customer escalations and improve service delivery across support operations.

India

Message

What I'm looking for

I'm looking for a customer operations or escalation management role where I can resolve critical issues, collaborate across teams, strengthen client communication, and improve service delivery.

At Blinkit, I manage customer support operations across multiple queues and resolve high-priority escalations within SLA timelines.

I work closely with cross-functional teams to address customer concerns, improve service delivery, and ensure seamless resolutions. I also keep clients informed through emails, meetings, and regular group updates.

I prepare Root Cause Analysis reports for recurring customer issues and use those insights to support better customer experiences.

My work is grounded in customer support, escalation management, client communication, and practical problem-solving.

Experience

Work history, roles, and key accomplishments

Escalation Lead & Customer Support Associate

Blinkit

Managed customer support operations across multiple queues, resolved high-priority escalations within SLA timelines, and collaborated with cross-functional teams to improve service delivery. Prepared Root Cause Analysis reports for recurring issues.