At Niftel Communication, I handle rider and customer grievances related to the Blinkit platform, including payment concerns, order disputes, and technical issues. I review case details, document interactions, and work toward clear resolutions within SLA targets.
At Webhelp Enterprise, I supported customers and sellers across e-commerce and seller-support channels, using Salesforce to update case records and track issues. I also applied root cause analysis and process knowledge to reduce repeat contacts.
Earlier, as a Senior Customer Service Advisor at Concentrix, I delivered support by phone, email, and chat while sustaining a 98% quality score. I was recognized as a top performer for three consecutive years and helped train 15+ new hires.
