At Freelance Remote Services, I answer customer questions through live chat and messaging tickets about domain options, website plans, and digital tools.
I suggest product add-ons and upgrades based on what customers are trying to build, and assist with account settings, orders, and login troubleshooting.
Previously, at WebSolutions Digital Agency, I responded to chat and email inquiries about domain renewals and hosting plans. I helped customers understand pricing and features so they could choose a suitable plan.
I also guided users through basic account configuration and handled refund requests and billing inquiries. I support customers in Italian and English.
