Francesco Patanè
@francescopatan
Experienced web content specialist and multilingual customer support professional.
ItalyWhat I'm looking for
I am a self-employed web content specialist and part-time freelancer with a strong background in customer support and online services. I create and publish content, manage affiliate marketing campaigns, and provide a range of remote freelance services.
From 2005 to 2009 I worked at PayPal in Dublin as a Customer Support and Account Review Agent, handling customer inquiries, resolving complaints, escalating technical issues, and reviewing accounts for fraud. Earlier, I worked in telesales and customer support for RCI in Cork, selling vacations and managing membership renewals.
My core skills include web content creation, SEO, basic HTML, customer care across phone, email and chat, data entry, web searching, translations (English–Italian) and proofreading, supported by computer proficiency including word processors, Excel, Windows OS and CRM systems.
I hold E.C.D.L. certification and Cambridge English certificates (F.C.E., P.E.T.), and I approach work with attention to quality, clear communication, and practical problem-solving aimed at improving user experience and driving measurable results.
Experience
Work history, roles, and key accomplishments
Web Content Specialist
Self-Employed
Jan 2009 - Present (16 years 10 months)
Write and publish content for self-owned websites, manage affiliate marketing campaigns, and provide freelance services including customer care, data entry, English–Italian translation and proofreading, audio recordings for AI, and search/e-commerce evaluations.
PAAssisted customers by phone and email with PayPal accounts, resolved complaints, escalated technical issues, and reviewed accounts/transactions for fraud, placing restrictions when necessary.
Customer Support / Telesales
RCI
Nov 2003 - Mar 2005 (1 year 4 months)
Handled inbound and outbound calls to sell vacations and membership renewals while resolving customer queries and complaints to meet sales and service targets.
Education
Degrees, certifications, and relevant coursework
European Computer Driving Licence (E.C.D.L.)
E.C.D.L., Computer Skills
2002 - 2003
Completed the European Computer Driving Licence program covering core computer skills and applications.
UCUniversity of Cambridge
First Certificate in English (F.C.E.), English Language
2002 - 2003
Obtained the First Certificate in English (FCE) from the University of Cambridge demonstrating upper-intermediate English proficiency.
UCUniversity of Cambridge
Preliminary English Test (P.E.T.), English Language
1999 - 2000
Completed the Preliminary English Test (P.E.T.) from the University of Cambridge demonstrating intermediate English proficiency.
Liceo Scientifico
Diploma - Liceo Scientifico, Scientific Studies
1993 - 1998
Earned the Italian Liceo Scientifico diploma with studies focused on scientific and mathematical subjects.
Availability
Location
ItalyAuthorized to work in
Job categories
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