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Aditi Sharma

@aditisharma17

Customer service professional at Wynter handling candidate and client requests, ready to bring personalized support to luxury client service.

Italy

Message

What I'm looking for

I am looking for remote opportunities in administrative support, customer service, freelancer support, and operations coordination. I am particularly interested in email-based support, project tracking, data entry, documentation, and issue resolution. I value clear processes, reliable communication, and structured work, and I am open to opportunities in the AI and technology industry.

At Wynter, I’m the main point of contact for candidates and hiring managers, handling inbound and outbound requests by email and phone. I build relationships with candidates and client teams and keep ATS/CRM records up to date.

At BT Global Services, I managed enterprise client correspondence and requests, including invoice verification and order tracking. I earned the Award for Excellence for a 95% CSAT score, and at Concentrix I achieved a 90% First Contact Resolution rate supporting ecommerce seller accounts.

Experience

Work history, roles, and key accomplishments

Current

B2B Recruiter

Current

Wynter

Aug 2025 - Present (1 year 2 months)

Acted as main point of contact for candidates and hiring managers, handling high-volume inbound and outbound email and phone requests. Built long-term relationships and maintained accurate records in ATS/CRM systems.

ATS CRM Email Support Phone Support Client Relationships Communication Skills

Virtual Administrative Assistant & Quality Coordinator

Acolad

Sep 2024 - Jul 2025 (10 months)

Provided client support by email and chat, responding to daily requests from international clients and teams. Resolved inquiries by collaborating with cross-functional teams and upheld brand and quality standards.

Email Support Live Chat Cross Functional Collaboration Quality Assurance Brand Standards

Office & Operations Coordinator

Nestlé India

Sep 2023 - Jul 2024 (10 months)

Acted as first point of contact for vendors, suppliers, and internal customers, answering enquiries and resolving requests. Tracked requests to resolution and maintained compliance and service records, improving workflow efficiency by 5%.

Vendor Management Compliance Workflow Optimization Customer Service

Administrative & Operations Analyst

Accenture

Jul 2022 - Aug 2023 (1 year 1 month)

Resolved 98% of system anomalies within tight SLAs, keeping client-facing records accurate and reliable. Partnered with vendor and logistics teams to resolve issues, improving cross-departmental information flow by 15%.

SLA Management Data Accuracy Vendor coordination Logistics Problem Solving

Virtual Administrative & Business Support Consultant

BT Global Services

Nov 2019 - May 2022 (2 years 6 months)

Managed client correspondence and enquiry resolution for enterprise accounts, including after-sales support such as invoice verification and order tracking. Earned the Award for Excellence for a 95% CSAT score and was promoted to the Quality Monitoring Team.

Client Correspondence Invoice Verification Order Tracking CSAT Quality monitoring

Customer Support Specialist (Amazon Seller Support)

Concentrix

Aug 2018 - Feb 2019 (6 months)

Provided omnichannel support on ecommerce seller accounts, handling 40+ daily enquiries on payments, account records, and vendor issues. Achieved a 90% First Contact Resolution rate while following brand standards and client processes.

Omni Channel Support Ecommerce Payments Account Management First Contact Resolutions