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sara thompson

@sarathompson1

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Customer service specialist supporting sales and client relations

Colombia

Message

At a U.S.-based cleaning services company, I handle inbound sales calls, quote services, follow up with leads, and schedule appointments with field technicians. I also stay in touch with customers and resolve service concerns, scheduling issues, and cancellation requests.

Across restaurant venues, consumer goods, and healthcare and dental practices, I supported client relationships, private-event coordination, orders, and appointment scheduling. In online teaching and coaching, I developed personalized strategies and digital resources for international clients.

Experience

Work history, roles, and key accomplishments

Current

Sales & Client Relations

Current

U.S.-Based Cleaning Services Company

Jan 2025 - Present (1 year 9 months)

Handled inbound and outbound sales calls, provided quotes, scheduled appointments, and coordinated with field technicians. Resolved complaints and maintained customer communication to ensure service expectations were met.

Inbound Calls Outbound Calls Sales Quoting Appointment Scheduling Complaint Resolution Customer Retention Field Team Coordination CRM

Client Relations & Private Events

Three Restaurant Venues

Managed private-event inquiries from initial contact through booking and coordination. Prepared Banquet Event Orders and maintained client relationships through responsive communication.

Event Planning Client Relations Sales follow ups Banquet Event Orders Communication Skills Organization

Instructional Leadership & Communication Coaching

Academic & Online Platforms

Managed relationships with international clients in an online environment. Developed personalized strategies and adapted communication styles to individual needs.

Customer Relationship Management Coaching Communication Skills Active Listening Remote Collaboration

Customer Success & Order Management

National Consumer Goods Company

Served as primary customer contact, processed orders and cancellations, and resolved order discrepancies. Used active listening and empathy to create positive customer experiences.

Order Management Customer Support problem resolution Active Listening Empathy Communication Skills

Client Relations & Reception

Healthcare & Dental Practices

Managed high-volume phone communication and scheduled appointments. Provided professional assistance while handling sensitive information with discretion.

Phone Communication Appointment Scheduling Client Relations Discrétion Customer Service