Karina Palmer
@karinapalmer
Customer service and sales professional with 10+ years supporting clients in Spanish and English.
United StatesWhat I'm looking for
At Parque del Recuerdo, I guided clients through the sales process, answered inquiries, and managed client information and follow-ups. I also supported customers with credit-related services at Contact Center Lanara Spa.
Across customer service and administrative roles, I’ve assisted clients and patients, handled complaints and inquiries, and managed records and documents. I speak native Spanish and intermediate–advanced English, and I’m available for remote work.
Experience
Work history, roles, and key accomplishments
Import/Customer Service Executive
Procomex Ltda.
Jan 2011 - Dec 2012 (1 year 11 months)
Managed import processes from the United States and ensured customer service quality.
Receptionist / Customer Service
Linpac Packaging S.A.
Jan 2007 - Dec 2011 (4 years 11 months)
Assisted internal and external clients, managed payments, documents, and customer inquiries.
Sales Executive
Parque del Recuerdo
Jun 2023 - Present (3 years 4 months)
Provided customer guidance and support throughout the sales process, built strong relationships with clients, and managed client information and follow-ups.
Credit Executive
Contact Center Lanara Spa
Apr 2021 - Present (5 years 6 months)
Assisted customers with credit-related services and inquiries, evaluated client information, provided solutions, and maintained accurate records.
Sales Representative
Mi Webnet Latinoamérica
Nov 2018 - Present (7 years 11 months)
Promoted and sold services to clients, handled customer questions and follow-ups, and achieved sales targets.
Bilingual Admissions Executive
Clínica Las Condes
Dec 2014 - Present (11 years 10 months)
Assisted patients in both English and Spanish, managed admissions, provided customer support, and handled sensitive information with professionalism.
Customer Service Representative
Intendencia Metropolitana
Jan 2013 - Present (13 years 9 months)
Assisted clients with information, complaints, and suggestions, providing clear and professional communication.
Guest Service
Hotel Intercontinental Santiago
Jan 2006 - Present (20 years 9 months)
Provided guest services, handled requests, managed calls, complaints, and service coordination.
Education
Degrees, certifications, and relevant coursework
Duoc UC
Tourism (incomplete), Tourism
Pursued Tourism studies but did not complete the program.
Instituto Chileno Norteamericano
English-Spanish Translation Studies, Translation Studies
Studied English-Spanish Translation Studies.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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