Open to opportunities

Cece Suarez

@cecesuarez

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Reliable customer-service professional with security experience and strong operational skills.

United States

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What I'm looking for

I am seeking a frontline role combining customer-facing duties with operational or safety responsibilities, in a team-oriented, service-focused environment that offers growth.

I am a reliable, motivated professional with diverse experience across customer service, food service, retail, warehouse operations, and private security. I combine frontline service skills with operational discipline gained from roles in fast-paced and safety-focused environments.

In food service and retail I managed opening and closing duties, trained staff, handled POS systems (Clover, Standard Retail POS), and met sales and inventory targets while ensuring food-safety standards. I also have experience processing and shipping orders in a warehouse setting, maintaining inventory accuracy and quality control.

My security experience includes mobile patrols, CCTV monitoring, incident reporting, emergency response, and supervising other guards across residential, commercial, and event sites. I emphasize clear written and verbal communication and calm crisis management.

I hold CPR certification, a paraprofessional customer service certificate from Futuro Health Program, and experience with Microsoft Word, Excel and PowerPoint. I seek roles that let me leverage customer-facing strengths alongside operational or safety responsibilities.

Experience

Work history, roles, and key accomplishments

Current

Community Support Specialist

Current

Urban Alchemy

Jan 2023 - Present (2 years 9 months)

Greeted and assisted clients, documented services for reporting, connected individuals to resources, and helped maintain a safe community environment.

Case Documentation Community Outreach Data Entry

Security Officer

Admiral Private Security

Jun 2020 - Jun 2024 (4 years)

Conducted mobile patrols, CCTV monitoring, and emergency response across residential and commercial sites, reporting incidents and mitigating safety hazards.

Security Patrol Emergency Response Communication

Security Officer

SIS Security

Jan 2022 - Dec 2023 (1 year 11 months)

Monitored CCTV, patrolled multiple site types, responded to emergencies, enforced safety protocols, and supervised other guards while maintaining clear incident reports.

Emergency Response Team Supervision Incident Reports Site Patrols

Sales Associate

Kids Footlocker

Jan 2022 - Dec 2023 (1 year 11 months)

Met sales targets for footwear and accessories, managed inventory and restocking, and provided personalized upselling and customer service.

Retail Sales Inventory Management Upselling POS Operation Customer Service Merchandising

Security Officer

SVSP Security

Jun 2020 - Sep 2020 (3 months)

Patrolled residential buildings and hotel lobbies, handled crisis situations calmly, and operated client-specific wireless technology for site security.

Patrol Operations Crisis Management Wireless Client Communication

Customer Service Associate

Whole Foods Market

Mar 2020 - Jun 2020 (3 months)

Operated registers, handled cash, opened/closed registers, maintained signage accuracy, and ensured customer satisfaction and store cleanliness.

POS Operation Cash Handling Customer Service Merchandising

Warehouse Associate

Amazon

Nov 2019 - Jan 2020 (2 months)

Processed, packaged, and shipped customer orders while maintaining inventory accuracy, inspecting items for quality, and organizing stock areas.

Order Processing Inventory Management Time Management

Kitchen Team Member

La Perla Puerto Rican Cuisine

Sep 2018 - Oct 2019 (1 year 1 month)

Prepped ingredients, maintained kitchen cleanliness, and delivered guest service in a fast-paced environment while supporting food handling and operations.

Food Preparation Food Safety Customer Service Multitasking

Shift Lead

Baskin Robbins

Feb 2018 - Aug 2018 (6 months)

Managed opening/closing duties, trained staff, and maintained high customer service and food-safety standards while decorating cakes and overseeing daily operations.

Team Leadership Customer Service Food Safety Cake Decorating Inventory Management

Education

Degrees, certifications, and relevant coursework

Skyline High School

High School Diploma, High School Diploma

2015 - 2019

Grade: 3.4 GPA

Activities and societies: Advanced Film Course (2017-2018); Computer Science Academy; Dual enrollment college courses

Graduated in 2019 with Honors, completed Advanced Film coursework (2017–2018) and participated in the Computer Science Academy and dual enrollment college coursework.