djahna gilbert
@djahnagilbert
I deliver fast, friendly customer service across food service, sales, security, and front-desk operations.
United StatesWhat I'm looking for
I've supported customers across Dunkin' Donuts, Allied Universal, GardaWorld, Aetna/CVS Health, U-Haul, Embassy Suites, and Convergys.
At Dunkin' Donuts, I handle high-volume counter and drive-thru orders, prepare food and beverages, process payments, and keep service areas organized. I boosted upsell rates by 15% through personalized recommendations and served more than 200 customers during peak hours.
My security work includes patrolling facilities, monitoring CCTV and access points, writing incident reports, escorting visitors, and responding to emergencies. I focus on safety, professionalism, and clear communication.
I've also assisted customers by phone, in person, and through mail-order programs, reservations, sales, scheduling, and front-desk support. I'm dependable in fast-paced environments and ready to contribute strong service, sales, and operational support.
Experience
Work history, roles, and key accomplishments
Crew Member
Dunkin' Donuts
Apr 2023 - May 2026 (3 years 1 month)
Delivered excellent customer service at the counter and drive-thru, handling high-volume orders. Prepared beverages and food items while maintaining speed and accuracy, and operated the cash register.
Patrolled and secured building premises to ensure safety and compliance. Monitored CCTV systems and responded promptly to emergencies.
Patrolled facilities, monitored CCTV, and controlled access points. Prevented thefts and maintained detailed reports of observations and incidents.
Customer Service & Mail Order Representative
Aetna/CVS Health
Sep 2021 - Feb 2022 (5 months)
Assisted members with mail order and diabetic meter programs. Responded to inquiries and provided accurate information.
Promoted and sold products, assisted with reservations, and handled cash transactions. Provided strong customer service and communication.
Provided friendly and professional customer service in person and over the phone. Answered incoming calls and assisted customers with questions and general information.
Resolved customer inquiries and maintained accurate records. Handled inbound and outbound calls in a fast-paced call center environment.
Education
Degrees, certifications, and relevant coursework
Gateway Community College
Associate's degree, Financial Mathematics
2013 - 2015
Pursued an Associate's degree in Financial Mathematics from August 2013 to May 2015.
GateWay Community College
Some college
2013 - 2014
Attended GateWay Community College from August 2013 to April 2014, completing some college coursework.
North High School
High school diploma or GED, Business Marketing
2011 - 2013
Completed high school education with a focus on Business Marketing from August 2011 to May 2013.
Camelback High School
High school
2009 - 2011
Attended Camelback High School from August 2009 to May 2011, completing high school coursework.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
Interested in hiring djahna?
You can contact djahna and 90k+ other talented remote workers on Himalayas.
Message djahnaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
