Open to opportunities

Jessica Bodog

@jessicabodog

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Hospitality professional turned virtual assistant and social media support specialist.

Egypt

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What I'm looking for

I seek remote or hybrid roles offering administrative and social media responsibilities, supportive teams, clear processes, and growth in digital customer engagement.

I am a hospitality professional with extensive experience in hotel operations, guest relations, and front-desk coordination, now focused on virtual assistant and social media support. I combine strong customer-service instincts with administrative precision to streamline operations and improve guest satisfaction.

Throughout my career I increased customer satisfaction through feedback systems and targeted quality improvements, developed staff training programs, and coordinated reservations and inventory to optimize occupancy. I have managed social accounts for hotels and restaurants, creating engaging content and responding promptly to inquiries to maintain professional brand presence.

My background includes roles at international hotel brands and F&B venues where I collaborated with leadership, housekeeping, and maintenance to uphold service standards and manage crises with minimal disruption. I also taught English and supported special-needs students, adapting communication and instructional approaches to diverse needs.

I bring strong written communication, time management, and digital marketing skills, and I seek remote roles where I can deliver efficient administrative support, maintain brand voice on social platforms, and contribute to customer-focused teams.

Experience

Work history, roles, and key accomplishments

Operation Manager

DonFredy Restobar

Jan 2025 - Jan 2026 (1 year)

Improved customer satisfaction by addressing concerns and implementing staff training programs; collaborated with executive leadership on strategic initiatives and social media efforts to drive business growth.

Customer Service Staff Training Social Media Management Reservations Management Strategic Planning Conflict Resolution Performance Improvement

Digital Marketing and Operation Manager

Jackies Bar & Restaurant

Jan 2023 - Jan 2025 (2 years)

Led digital marketing and operations, conducted customer feedback analysis to improve service quality, ran staff training on quality control, and managed bookings to optimize occupancy and repeat visits.

Digital Marketing Operations Management Customer Feedback Analysis Staff Training Scheduling Guest Relations

Guest Relation

Sheraton Hotel

Jan 2022 - Jan 2023 (1 year)

Assisted reception and sales with bookings and payments, provided multilingual guest support and currency exchange, and performed follow-ups to monitor satisfaction and inform service improvements.

Guest Service Multilingual Support Reservations Payments Processing Hospitality

Manager for Guest Relation

Mövenpick Hotel

Jan 2020 - Jan 2022 (2 years)

Led crisis management to minimize operational disruption, collaborated with housekeeping and maintenance to meet standards, coordinated reservations, and introduced a feedback system that increased satisfaction by 20%.

Crisis Management Guest Relations Quality Assurance Cross Functional Collaboration

English Teacher

ALC Language School

Jan 2019 - Jan 2020 (1 year)

Taught English to diverse learners including special needs students, used creative writing exercises to improve skills, and adapted lessons to individual learning styles to foster engagement.

Lesson planning Creative Writing Classroom Management Communication

Guest Relation

Kempinski Hotel

Jan 2017 - Jan 2018 (1 year)

Resolved multilingual customer inquiries, provided step-by-step solutions to issues, and supported team operations by taking on additional tasks to ensure guest satisfaction.

Guest Relations Multilingual Communication Customer Service Team Support