Open to opportunities

Sara London

@saralondon

Message

Dedicated Account Manager with a proven track record in client relations.

United States

Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and encourages innovation.

As a dedicated and results-driven Account Manager with over 5 years of experience, I have honed my skills in developing and managing client relationships. My professional journey has been marked by a proven track record of exceeding sales targets and successfully driving business growth as a team leader. I pride myself on being a strategic and detail-oriented problem solver, adept at identifying and capitalizing on new business opportunities.

In my current role as a Business Owner at London Financial Services LLC, I manage day-to-day operations and supervise a team to ensure efficient service delivery. My experience also includes providing technical support and developing strong customer relationships in various roles, including as a Licensed Agent and Tax Expert. I am committed to delivering exceptional customer satisfaction and implementing innovative strategies to maximize profitability and market presence.

Experience

Work history, roles, and key accomplishments

Current

Care-team Advisor

Current

Broadpath

Oct 2024 - Present (8 months)

As a Care-team Advisor

Communication Skills Problem Solving Remote Work Relationship Building Reporting Relationship Management Research Insurance Analytical Skills Active Learning

Current

Business Owner

Current

London Financial Services LLC

Aug 2022 - Present (2 years 10 months)

Managed day-to-day operations of a small business, supervised a team, maintained inventory, resolved customer complaints, and developed strategic growth initiatives to expand market presence and increase revenue.

Client Relationship Management Team Leadership Financial Analysis Process Optimization Communication Business Management

Technical Support

Afni

Aug 2023 - Mar 2024 (7 months)

Provided technical support to customers for software and hardware issues, resolved technical issues, installed and configured software, and documented customer interactions in a CRM system.

Technical Support Troubleshooting Customer Service CRM Systems Communication Systems

Tax and QuickBooks Expert

Intuit

Jan 2020 - May 2022 (2 years 4 months)

Managed corporate tax filings, processed payroll and accounts using QuickBooks, prepared financial statements, and provided tax advice to clients on optimizing deductions.

Tax Compliance Quickbooks Financial Reporting Payroll Processing Financial Advice Financial Analysis

Licensed Agent

Concentrix

Jul 2020 - Mar 2023 (2 years 8 months)

Developed strong customer relationships, conducted risk assessments, maintained accurate records, and provided expert guidance on insurance solutions while leading training sessions for agents.

Customer Relationship Management Risk Assessment Insurance Training Compliance Market Research Sales Strategies Communication Customer Retention Team Collaboration

Technical Support Expert

Conduent

Jan 2018 - Jan 2020 (1 year 11 months)

Provided technical support for software and hardware issues, assisted in installations, performed quality assurance testing, and collaborated with teams to resolve complex issues.

Technical Support Quality Assurance Communication Troubleshooting Team Collaboration Market Research Product Development

Education

Degrees, certifications, and relevant coursework

University of Phoenix

Master of Information Systems, Information Systems

2024 -

Grade: 3.92

Activities and societies: National Society of Leadership and Success

Currently pursuing a Master's degree in Information Systems, focusing on advanced topics in technology and management to enhance organizational efficiency and effectiveness.

University of Phoenix

Bachelor of Science, Business Management

2021 - 2023

Completed a Bachelor of Science in Business Management, gaining knowledge in business principles, management strategies, and leadership skills applicable in various organizational contexts.