Julian Easton
@julianeaston
I resolve QuickBooks and TurboTax issues while improving customer satisfaction across high-volume remote support.
United StatesWhat I'm looking for
At Working Solutions, I support QuickBooks users through chat, email, and phone, resolving software and accounting questions while managing 40+ cases daily and maintaining a 95% satisfaction score. I also delivered TurboTax technical support across Windows, macOS, and mobile devices, earning a promotion within two months.
I bring five-plus years of customer support, troubleshooting, and team leadership experience. I’ve coached teams, de-escalated complex customer issues, improved support workflows, and helped update documentation to increase efficiency by 20%.
Experience
Work history, roles, and key accomplishments
Product Expert, QuickBooks
Working Solutions
Jan 2024 - Present (2 years 8 months)
Provided expert support to QuickBooks users, resolving software and accounting inquiries through remote chat, email, and phone. Guided users on advanced features and integrations, improving user retention and satisfaction.
Resource Pro, TurboTax
Working Solutions
Jan 2023 - Dec 2024 (1 year 11 months)
Delivered remote technical support for TurboTax, troubleshooting installation, navigation, and performance issues on Windows, macOS, and mobile devices. Collaborated with remote peers to update support documentation and improve workflow efficiency.
Team Lead / Shift Manager
Walmart
Jan 2017 - Dec 2023 (6 years 11 months)
Trained, supervised, and coached teams of 10-20 employees, improving efficiency and productivity. Handled customer inquiries, complaints, and escalations, maintaining high satisfaction and building trust.
Team Lead / Shift Manager
Zaxby's
Jan 2017 - Dec 2023 (6 years 11 months)
Trained, supervised, and coached teams of 10-20 employees, improving efficiency and productivity. Handled customer inquiries, complaints, and escalations, maintaining high satisfaction and building trust.
Team Lead / Shift Manager
Penn Station
Jan 2017 - Dec 2023 (6 years 11 months)
Trained, supervised, and coached teams of 10-20 employees, improving efficiency and productivity. Handled customer inquiries, complaints, and escalations, maintaining high satisfaction and building trust.
Education
Degrees, certifications, and relevant coursework
Vincennes University
Associate of Arts, General Studies
Earned an Associate of Arts degree from Vincennes University in 2021.
Ivy Tech Community College
Coursework, Business Administration
Completed coursework in Business Administration at Ivy Tech Community College in 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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