Corris Macon

I've supported high-volume customer portfolios at Asurion and T-Mobile USA, resolving technical issues, managing post-sale accounts, and strengthening retention across consumer technology and service ecosystems.

At Asurion, I diagnose software and hardware issues across electronics, routers, computers, and gaming networks while identifying client needs, recommending products, and supporting account growth.

At T-Mobile, I've navigated account audits, billing architectures, service plans, policy research, and digital diagnostic tools to reduce customer friction and build long-term client trust. I translate technical complexity into clear, actionable solutions while protecting customer data and maintaining satisfaction.

My background also includes administrative, accounting, and tax support, including QuickBooks, accounts payable and receivable, invoicing, compliance documentation, and client coordination. I hold an MBA in Human Resources.