Sarah Saintilme

Responsible for maintaining and updating customer databases with 100% accuracy, performing ongoing analysis of customer accounts, and streamlining data entry processes to improve efficiency. Achieved a 96% customer satisfaction score while generating detailed reports to track KPIs.

Focused on data management and analysis, consistently updating product data in the SaaS directory while enhancing backend systems using SEO tools. Developed content for blogs and social media, driving significant increases in web traffic.

Managed customer information using various tools, ensuring data integrity and compliance. Optimized data accessibility through improved Excel spreadsheets and facilitated team collaboration via communication platforms.

Maintained accurate records of customer purchases and preferences, providing personalized recommendations that significantly increased customer satisfaction. Managed product inventory data to ensure availability.

Entered customer and driver information accurately, managed schedules, and provided timely solutions to challenges, ensuring smooth operations and high service levels for over 90 customers daily.

Generated reports, transcribed meeting minutes, and organized filing systems to support decision-making processes. Conducted research and data analysis to improve client outcomes.

Pursued a Bachelor of Science in Cosmetic Chemistry, focusing on relevant courses including computer science. Although the degree is incomplete, the coursework provided a strong foundation in the principles of chemistry and its applications in cosmetics.

Completed online courses in Google Analytics and Google Ads, enhancing skills in digital marketing and data analysis.

Completed a course in Social Media Marketing: Optimization, focusing on strategies to enhance social media presence and engagement.