SDSarah Ruth Dalayap
@sarahruthdalayap
Customer support and administrative professional driving process improvements and strong client outcomes.
CanadaWhat I'm looking for
I am a dedicated customer support and administrative professional with extensive experience in technical support, client relations, and process improvement. I have consistently reduced downtime, improved recruitment and operational efficiency, and delivered measurable cost savings by recommending optimized solutions and streamlining workflows.
My background spans Microsoft 365 technical advising, customer service analysis, and administrative operations across multinational environments. I bring strong communication, data accuracy, and problem-solving skills, and I seek opportunities to apply these strengths to boost customer satisfaction and business efficiency.
Experience
Work history, roles, and key accomplishments
Microsoft 365 Technical Advisor
Sherweb
Mar 2023 - Aug 2025 (2 years 5 months)
Provided Microsoft 365 technical support and licensing guidance to small business clients, reducing downtime by 20% and achieving a 15% client cost reduction through optimized subscription recommendations.
Managed multi-channel customer inquiries and identified upsell opportunities, contributing to a 10% revenue increase while maintaining high customer satisfaction.
ACReviewed candidate profiles and led initial screening and assessments, improving recruitment efficiency by 20% to support hiring initiatives.
Administrative Assistant
Emapta
Mar 2019 - Aug 2021 (2 years 5 months)
Handled customer inquiries, performed accurate data entry and record management with 99% accuracy, and processed orders and reconciliations to ensure timely transactions.
CODiagnosed and resolved Windows OS software and hardware issues, reducing user-reported system errors by 25% and cutting average resolution time by 30%.
ALManaged order-related complaints and inquiries for an Amazon account, improving customer satisfaction by 15% and contributing to a 10% increase in retention through empathetic communication.
Education
Degrees, certifications, and relevant coursework
Mariano Marcos State University
Bachelor of Science in Business Administration, Marketing Management
Completed a Bachelor of Science in Business Administration with a focus on Marketing Management.
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Sarah Ruth?
You can contact Sarah Ruth and 90k+ other talented remote workers on Himalayas.
Message Sarah RuthFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
