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Sarah Ramus

@sarahramus

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Content designer, UX writer, and strategist who builds clear, inclusive, user-centered experiences.

United States

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What I'm looking for

I seek collaborative roles where I can craft inclusive, user-centered content, solve UX problems, and partner with stakeholders to drive measurable results.

I am a content designer, UX writer, and strategist who helps brands refine voice, audit websites for usability, and write UX copy that meets users where they are. I thrive in fast-paced, collaborative spaces and work closely with stakeholders to create content that is strategic, inclusive, and results-driven.

My background in psychology and years of freelance and in-house experience inform my empathetic, research-informed approach to content. I specialize in microcopy, information architecture, content strategy, and accessible content structures that remove friction and build trust.

I have delivered work across product and marketing contexts—supporting IT initiatives, quality assurance in agile teams, and brand storytelling—always prioritizing user needs, conscious simplicity, and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Current

Content Designer & Strategist

Current

Freelance

Dec 2023 - Present (1 year 10 months)

Craft user-centered UX content and accessible information structures for clients, improving clarity and reducing user friction through iterative, inclusive copy and content strategy.

UX Writing Content Strategy Accessibility Information Architecture Figma UX Research

UX Writer & Copywriter

Freelance

Nov 2017 - Dec 2023 (6 years 1 month)

Developed brand messaging, SEO web copy, and storytelling for small businesses and campaigns, building trust and increasing audience engagement through human-centered voice work.

Brand Voice Copywriting SEO Content Marketing Storytelling Editing

Project & Relationship Manager

Businessolver

Dec 2020 - May 2022 (1 year 5 months)

Managed IT project workflows and stakeholder relationships, improving cross-functional communication and ensuring complex information was clear and actionable for project success.

Project Management Stakeholder Management Documentation Agile Communication Escalation Management Technical Writing

Quality Analyst II

Businessolver

Oct 2016 - May 2020 (3 years 7 months)

Executed QA within agile teams to identify UX friction and improve product releases, conducting detailed testing and fostering feedback loops that informed continuous product enhancements.

Quality Assurance Agile Test Planning Bug Reporting Cross Functional Collaboration Documentation

Technical Help Desk Technician

General Dynamics Information Technology

Apr 2014 - Oct 2016 (2 years 6 months)

Provided technical support and training for healthcare professionals, simplifying complex instructions and improving customer service and issue resolution through clear communication.

Technical Support Troubleshooting Training Customer Service Technical Documentation Communication