Kristen Waldock
@kristenwaldock
UX content designer and strategist driving user-centered product experiences.
What I'm looking for
I am a content designer and strategist with nine years of experience creating clear, intentional UX copy and content strategy for fintech, SaaS, and conversational AI products. I collaborate closely with product, design, and stakeholders to define content problems, build content roadmaps, and deliver user-centered content that reduces time-to-launch and improves key outcomes.
I leverage design thinking, data-driven insights, and AI/LLM tools to optimize workflows and scale content quality across organizations. My work includes leading content strategy for major financial clients, delivering documentation for large data programs, and improving chatbot performance and live-chat deflection through measurable content improvements.
Experience
Work history, roles, and key accomplishments
Freelance Content Designer
Self-employed
Jun 2025 - Present (7 months)
Drive content design strategy for clients, collaborating with designers and stakeholders to define content roadmaps and create user-centered UX copy; delivered a 1,200-word case study in 3 days and optimized workflows using AI tools.
Solution Specialist
Communify Fincentric
Feb 2024 - Nov 2024 (9 months)
Owned scoping for major fintech projects and translated complex financial concepts into actionable briefs, facilitating delivery of 50+ financial components in 6 months and documenting 1,000+ data packages.
UX Content Strategist
Fincentric
Jul 2020 - Feb 2024 (3 years 7 months)
Led content design strategy for financial clients, producing content for 25+ projects annually and reducing time-to-launch for content initiatives by 50% while maintaining brand voice and compliance.
Program Content Strategist
Nuance Communications
Oct 2017 - Jun 2020 (2 years 8 months)
Partnered with teams at Esurance, UPS, and FedEx to pitch UX improvements for conversational AI, documented chatbot best practices, and raised live chat deflection from 15% to 29% through data-driven content optimizations.
Education
Degrees, certifications, and relevant coursework
North Dakota State University
Bachelor of Arts, English and French
2009 - 2013
Grade: 4.0 GPA
Activities and societies: Concentration in technical writing, French language acquisition, and international collaboration in technical writing.
Bachelor of Arts in English and French with concentration in technical writing and analytical problem solving; graduated with a 4.0 GPA.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Portfolio
kristenwaldock.comSalary expectations
Job categories
Skills
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