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Kristen Waldock

@kristenwaldock

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UX content designer and strategist driving user-centered product experiences.

United States

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What I'm looking for

I'm seeking a role focusing on user-centered content strategy and UX writing within collaborative, product-driven teams where I can apply design thinking, scale content systems, and use AI tools to improve user outcomes and speed time-to-market.

I am a content designer and strategist with nine years of experience creating clear, intentional UX copy and content strategy for fintech, SaaS, and conversational AI products. I collaborate closely with product, design, and stakeholders to define content problems, build content roadmaps, and deliver user-centered content that reduces time-to-launch and improves key outcomes.

I leverage design thinking, data-driven insights, and AI/LLM tools to optimize workflows and scale content quality across organizations. My work includes leading content strategy for major financial clients, delivering documentation for large data programs, and improving chatbot performance and live-chat deflection through measurable content improvements.

Experience

Work history, roles, and key accomplishments

Current

Freelance Content Designer

Current

Self-employed

Jun 2025 - Present (7 months)

Drive content design strategy for clients, collaborating with designers and stakeholders to define content roadmaps and create user-centered UX copy; delivered a 1,200-word case study in 3 days and optimized workflows using AI tools.

Content Design UX Writing Content Strategy Design Thinking Information Architecture AI Tools Copywriting

Solution Specialist

Communify Fincentric

Feb 2024 - Nov 2024 (9 months)

Owned scoping for major fintech projects and translated complex financial concepts into actionable briefs, facilitating delivery of 50+ financial components in 6 months and documenting 1,000+ data packages.

Project Scoping Stakeholder Management Financial Services Documentation Cross Functional Collaboration Requirements Gathering Communication

UX Content Strategist

Fincentric

Jul 2020 - Feb 2024 (3 years 7 months)

Led content design strategy for financial clients, producing content for 25+ projects annually and reducing time-to-launch for content initiatives by 50% while maintaining brand voice and compliance.

Content Strategy UX Writing Fintech Cross Functional Collaboration & Compliance Content Production Design Systems

Program Content Strategist

Nuance Communications

Oct 2017 - Jun 2020 (2 years 8 months)

Partnered with teams at Esurance, UPS, and FedEx to pitch UX improvements for conversational AI, documented chatbot best practices, and raised live chat deflection from 15% to 29% through data-driven content optimizations.

Content Strategy AI Chatbot Optimization Performance Analysis Documentation A B Testing UX Writing