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Sarah Olague

@saraholague

Senior Salesforce Administrator leveraging 15+ years of business operations to improve CRM workflows, integrations, and user efficiency.

Zimbabwe

Message

What I'm looking for

I’m looking for a Salesforce-focused role where I can keep improving CRM automation, integrations, and reporting—supporting users, delivering training, and driving data-driven process improvements that strengthen customer outcomes.

I’m a Senior Salesforce Administrator with 15+ years of business operations and Salesforce administration experience. I configure and customize objects, fields, page layouts, workflows, validation rules, and automations to align CRM with business needs and boost efficiency.

I’m known for supporting users, troubleshooting issues, and delivering training sessions while driving process improvements with analytical problem-solving and integrations. From gathering requirements and translating them into Flows and automated email alerts to designing reports and dashboards and managing Salesforce integrations, I help teams make data-driven decisions and reduce downtime.

Experience

Work history, roles, and key accomplishments

Senior Salesforce Admin

LevelBlue (formerly AT&T Cybersecurity)

Jan 2018 - Jan 2026 (8 years)

Served as Salesforce system administrator and business analyst, translating requirements into custom objects, fields, validation rules, Flows, and automated email alerts. Partnered with after-sales and support departments to troubleshoot issues, guide process best practices, and improve operational workflows using reports, dashboards, and integrations.

Salesforce Administration Sales Cloud Service Cloud Experience Cloud Custom Objects Validation Rules Salesforce Flows Reports And Dashboards Salesforce Integration

Support Operations Supervisor

AlienVault

Jan 2013 - Jan 2018 (5 years)

Led and monitored daily support operations to ensure client and operational expectations were met. Resolved escalated task and system issues, established workflow standards, managed call-flow and customer experience routing, and drove cross-functional process improvements.

Customer Service Operations Workflow Management Process Improvement Cross functional Leadership Process documentation