Open to opportunities

Shivani Jain

@shivanijain2

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Senior Salesforce Administrator delivering scalable enterprise solutions and automation.

United States

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What I'm looking for

I seek a role where I can architect and automate scalable Salesforce solutions, work in Agile teams, partner with stakeholders, and grow into technical leadership.

I am a Senior Salesforce Administrator and Solution Consultant with 9+ years in IT and 8+ years of hands-on Salesforce backend administration across enterprise and consulting environments. I specialize in architecting, automating, and optimizing complex business processes using Salesforce best practices, advanced Flow automation, integrations, and DevOps tools.

I have led large-scale federal and commercial implementations supporting 50,000+ users, delivered measurable process improvements (for example, reducing manual effort by 25% through Service Cloud automation), and partnered with stakeholders to drive operational efficiency and release readiness in Agile environments.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator

Current

Veterans Affairs

Jun 2024 - Present (1 year 7 months)

Guided large-scale Salesforce initiatives supporting 50,000+ users; designed object models, dynamic forms, and complex Flows to automate processes and ensure federal compliance while improving support intake and release readiness.

Salesforce Administration Service Cloud Record Types Release Management

Salesforce Consultant

CBANC

Apr 2022 - May 2024 (2 years 1 month)

Led multiple admin and configuration initiatives across concurrent client engagements, translating requirements into scalable Salesforce configurations, AppExchange implementations, and leadership dashboards to improve operational decision-making.

Salesforce Configuration AppExchange Dashboards Requirements Gathering Automation Stakeholder Management Agile Scrum UAT

Salesforce Administrator

Anodyne Health

Aug 2020 - Mar 2022 (1 year 7 months)

Optimized Service Cloud operations with advanced Flows and automations, reducing manual effort by 25%; supported integrations, production support, UAT, and user enablement within Agile delivery.

Service Cloud Integration UAT Production Support Agile Enablement

Salesforce Developer

Easy Living

Dec 2018 - Jul 2020 (1 year 7 months)

Supported integrations with external healthcare systems via APIs, validated packages and data integrity, and ensured compliance with data governance and email regulations (CAN-SPAM, GDPR).

APIs Integration Data Governance Salesforce Development GDPR Compliance Testing Troubleshooting

Salesforce Administrator

PUBLIQ Software

Sep 2016 - Nov 2018 (2 years 2 months)

Managed daily Salesforce administration including user access, security, org maintenance, sandbox refreshes, deployments, and collaborated with business users to improve CRM processes and customer lifecycle management.

& Security Sandbox Deployment Metadata Management Support Change Management