Brenda Musoga

*Prepared and delivered lectures, tutorials, workshops and seminars.
*Assessed students' work, setting and grading tests, assignments and exams.
*Developed curricula and material for the unit.

*Leading recruitment and onboarding for new hires.
*Managing international case operations and cross-border efficiency.
*Overseeing travel planning, itinerary coordination and accommodation bookings.
*Supervising and training administrative staff, enhancing productivity and team efficiency.
*Maintaining company records, ensuring compliance with corporate policies and regulatory requirements.

Increased repeat business by resolving customer inquiries promptly.
Increased event bookings by coordinating 50+ corporate and leisure events.
Expanded market reach by representing the hotel at trade events and exhibitions.
Boosted event bookings by ensuring accurate and timely communication.
Customized and delivered detailed event quotations, leading to increase in event-related revenue.

*Boosted client retention by streamlining order processing and achieving a 98% on-time delivery rate.
*Reduced outstanding receivables by 15% through efficient payment tracking and follow-up systems. *Provided administrative support in HR functions, including record management.
*Developed filing and document management systems to enhance organizational efficiency.

*Increased sales revenue through targeted marketing and client engagement.
*Increased repeat business by resolving customer inquiries promptly.
*Contributed to business growth by compiling detailed performance and business reports.
*Scheduled and coordinated meetings, travel arrangements and office events for senior executives.
*Improved customer response times by boosting overall satisfaction

Completed a Master of Science in Hospitality Management. The program focused on advanced concepts and practices within the hospitality industry.

Grade: Second Class Upper Division

Earned a Bachelor of Science in Hospitality and Tourism Management with a Second Class Upper Division. The curriculum covered various aspects of hospitality and tourism, preparing for a career in the industry.