Dorcas Nyaga

I am a highly organized and detail-oriented administrative professional with a proven track record in enhancing workflow processes and delivering exceptional service in fast-paced environments. My experience as a Virtual Assistant involved supporting a startup co-founder in planning an international artist's event, where I managed schedules, coordinated meetings, and oversaw deadlines. This role honed my ability to handle calendar management, travel arrangements, and expense tracking, ultimately streamlining operations for the team.

In my current position as an Administrative Assistant with the Nairobi City County Government, I manage office operations, support executives, and maintain inventory, achieving significant reductions in supply costs and improving document retrieval times. My commitment to operational improvement has led to a 25% increase in workflow efficiency. I am passionate about providing excellent customer service and ensuring professional communication, which has enhanced visitor satisfaction and service delivery.