Open to opportunities

Sarah Moudeni

@sarahmoudeni

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Dedicated customer service agent with strong communication skills.

Morocco

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What I'm looking for

I am looking for a role that values communication and teamwork, where I can contribute to enhancing customer experiences and processes.

I am a customer service agent with extensive experience in assisting clients and resolving inquiries. My journey began in 2011 at Renault Factory, where I developed and executed internal communication strategies, ensuring smooth operations within the sheet metal workshop and the reading press shop. This role honed my ability to manage and create content for internal communication tools, including newsletters and events.

In my subsequent roles at Happiness Communication Agency and Sitel Company, I further refined my skills in customer interaction, assisting sellers and coordinating between customers and internal services. My tenure at Intelcia Company allowed me to assist customers with order inquiries and resolve complaints effectively, showcasing my commitment to enhancing customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Intelcia Company

Jul 2019 - Jan 2020 (6 months)

Assisted customers with order inquiries and provided accurate information via chat. Resolved customer complaints and issues while collaborating with team members to improve customer service processes.

Customer Service Chat Support Problem Solving Team Collaboration Customer Relationship Management

Customer Service Agent

Sitel Company

Dec 2017 - Sep 2018 (9 months)

Assisted sellers with inquiries via phone, email, and chat, escalating complex issues as needed. Maintained detailed records of customer interactions to ensure comprehensive support.

Customer Support Email Support Phone Support Data Entry

Communication Agent

Happiness Communication Agency

Jan 2016 - Dec 2017 (1 year 11 months)

Coordinated effectively between customers and internal design services to ensure project alignment. Facilitated smooth communication channels to meet client expectations.

Communication Coordination Client Relations Facilitation

Communication Agent

Renault Factory

Jan 2011 - Dec 2015 (4 years 11 months)

Managed internal communication for the sheet metal workshop and press shop, developing and executing communication strategies. Created content for internal tools, including a monthly newsletter, and organized internal events.

Internal Communications Content Creation Event Management Strategic Planning

Education

Degrees, certifications, and relevant coursework

ILCS School

Bachelor degree, Communication & Marketing

Completed a Bachelor's degree focusing on communication and marketing principles. Gained foundational knowledge in strategic communication, market analysis, and brand management.