Open to opportunities

naym younes

@naymyounes

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Multilingual communications agent with expertise in customer service.

Morocco

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What I'm looking for

I am looking for a remote role that values communication and client satisfaction.

With a Master's in Communication of Organizations and a degree in Applied Foreign Languages, I possess a robust background in communication and customer service. My experience in call centers has honed my ability to build relationships and deliver tailored solutions, ensuring client satisfaction. I am currently pursuing a Master's in Cybersecurity in Malta, aiming to merge my communication skills with emerging technical expertise.

Throughout my career, I have excelled in fast-paced environments, demonstrating sharp listening skills and the ability to resolve complaints effectively. My roles at Majorel and Telus International have equipped me with the tools to handle complex technical situations and provide empathetic support to clients. I thrive on crafting and presenting sales propositions that resonate with customer needs, ensuring lasting satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Customer Support

Current

Majorel

Nov 2023 - Present (1 year 8 months)

Thrives in a fast-paced environment and adapts quickly to changing priorities. Adept at quickly identifying and resolving complex technical problems.

Customer Support Technical Support Problem Solving Communication Skills Conflict Resolution Fast Paced Environment Customer Service Call Center Operations

Technical Support

WEBHELP

Sep 2023 - Jan 2024 (4 months)

Provided detailed post-sales instructions and efficiently resolved post-purchase issues. Managed complaints with quick and positive conflict resolution, ensuring lasting customer satisfaction.

Technical Support Post Sales Customer Satisfaction Conflict Management Problem Solving Customer Service Call Center Operations Technical Troubleshooting Client Communication

Customer Support

Telus International

Sep 2023 - Jan 2024 (4 months)

Handled technical concerns and challenges faced by clients related to various products with empathy and professionalism. Managed complaints with quick and positive conflict resolution, ensuring lasting customer satisfaction.

Customer Support Technical Support Conflict Resolution Customer Satisfaction Empathy Call Center Operations Client Relations

Commercial Agent

WEBHELP

Jun 2017 - Sep 2017 (3 months)

Built trustful relationships with clients, persuading them to choose our company over competitors. Achieved and exceeded sales targets through persuasive communication and deep understanding of customer needs.

Sales Client Relationship Management Persuasion Sales Targets Business Development Negotiation Call Center Operations

Education

Degrees, certifications, and relevant coursework

Universiapolis International University of Agadir

Master in Communication of Organizations, Communication of Organizations

Completed a Master's degree focusing on organizational communication. Gained expertise in strategic communication and public relations.

Polydisciplinary Faculty of Taroudant

Degree in Foreign Applied Languages, Applied Foreign Languages

Obtained a degree in applied foreign languages, enhancing multilingual fluency in French and English. Developed strong linguistic and cultural understanding.