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NY@naymyounes
Multilingual communications agent with expertise in customer service.
MoroccoWith a Master's in Communication of Organizations and a degree in Applied Foreign Languages, I possess a robust background in communication and customer service. My experience in call centers has honed my ability to build relationships and deliver tailored solutions, ensuring client satisfaction. I am currently pursuing a Master's in Cybersecurity in Malta, aiming to merge my communication skills with emerging technical expertise.
Throughout my career, I have excelled in fast-paced environments, demonstrating sharp listening skills and the ability to resolve complaints effectively. My roles at Majorel and Telus International have equipped me with the tools to handle complex technical situations and provide empathetic support to clients. I thrive on crafting and presenting sales propositions that resonate with customer needs, ensuring lasting satisfaction and loyalty.
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Work history, roles, and key accomplishments
Majorel
Nov 2023 - Present (2 years)
Thrives in a fast-paced environment and adapts quickly to changing priorities. Adept at quickly identifying and resolving complex technical problems.
Telus International
Sep 2023 - Jan 2024 (4 months)
Handled technical concerns and challenges faced by clients related to various products with empathy and professionalism. Managed complaints with quick and positive conflict resolution, ensuring lasting customer satisfaction.
WEBHELP
Sep 2023 - Jan 2024 (4 months)
Provided detailed post-sales instructions and efficiently resolved post-purchase issues. Managed complaints with quick and positive conflict resolution, ensuring lasting customer satisfaction.
WEBHELP
Jun 2017 - Sep 2017 (3 months)
Built trustful relationships with clients, persuading them to choose our company over competitors. Achieved and exceeded sales targets through persuasive communication and deep understanding of customer needs.
Degrees, certifications, and relevant coursework
Master in Communication of Organizations, Communication of Organizations
Completed a Master's degree focusing on organizational communication. Gained expertise in strategic communication and public relations.
Degree in Foreign Applied Languages, Applied Foreign Languages
Obtained a degree in applied foreign languages, enhancing multilingual fluency in French and English. Developed strong linguistic and cultural understanding.
Baccalaureate, Experimental Sciences
Achieved a Baccalaureate in Experimental Sciences. This foundational education provided a strong base in scientific principles and critical thinking.
Software and tools used professionally
MoroccoYou can contact naym and 90k+ other talented remote workers on Himalayas.
Message naym
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